Business Development Representative

Coulter Services; Salt Lake City (UT); On-site; USD 42,000 - 64,000; Full time

Job summary

Coulter Services is seeking an Inbound Business Development Representative to engage with prospective customers via chat, email, and phone. You’ll qualify inbound leads, understand their needs, and set qualified appointments for Account Executives, ensuring clean CRM updates.

Ideal candidates have a high school diploma and 1+ years in customer-facing roles, strong communication, and a proactive, results‑driven mindset to thrive in a fast-paced environment.

Qualifications

• High school diploma and 1+ years in customer-facing or sales roles.
• CRM proficiency (Salesforce) required.
• Excellent communication and relationship-building skills.

Responsibilities

• Engage inbound leads and identify customer needs.
• Qualify contacts and schedule discovery calls.
• Ensure accurate data entry in CRM.

Skills

Active listening

Rapport building

Resilience

Proactive attitude

CRM proficiency (Salesforce)

Problem-solving

Education

High school diploma

Job description

Role

An Inbound Business Development Representative (BDR) is responsible for engaging with prospective customers through chat, email, and phone to qualify inbound leads, understand their needs, and establish commercial intent. They schedule qualified appointments for Account Executives, ensuring smooth lead transition and accurate CRM updates.

Responsibilities

Qualify Marketing Qualified Contacts (MQCs), conduct discovery conversations, maintain CRM data, collaborate with marketing and sales teams, and follow established processes. The role requires a disciplined work ethic, excellent communication, relationship-building skills, and the ability to work in a fast-paced, goal-oriented environment.

Qualifications & Skills

High school diploma and 1+ years in customer-facing or sales roles; experience in call centers or chat support preferred. Key skills include active listening, rapport building, resilience, proactive attitude, CRM proficiency (e.g., Salesforce), and problem-solving across channels. A self-motivated, results-oriented mindset is essential.

Key Duties

Engage inbound leads, identify customer needs, establish rapport, qualify contacts, schedule discovery calls, and ensure proper data entry. The role emphasizes high enthusiasm, attendance, and collaboration within a high-paced environment.