Business Development Representative

AmeriBest Home Care; Pittsburgh (Allegheny County); On-site; USD 40,000 - 55,000; Full time

Job summary

A home care agency in Pittsburgh is seeking a Business Development Associate to drive growth by engaging potential clients and referral sources. Responsibilities include generating referrals, strengthening existing relations, and representing the agency professionally. Candidates should possess a Bachelor’s degree and have strong communication and organizational skills. The role requires problem-solving abilities and proficiency in Microsoft Office, with experience in home care being a plus.

Qualifications

• 1 year of customer service experience preferred.
• Experience with Pennsylvania Medical Assistance Program is a plus.
• 1 year experience in a home care agency or healthcare field preferred.

Responsibilities

• Drive business growth by engaging potential clients.
• Generate referrals from healthcare facilities.
• Strengthen existing referral sources.

Skills

Organizational skills

Oral and written communication

Problem solving

Customer service skills

Computer proficiency

Empathetic attitude

Education

Bachelor’s Degree

Tools

Microsoft Office

HHAeXchange

Job description

Overview

Reporting to the Business Development Manager, the Business Development Associate will drive growth by engaging former and potential clients and building relationships with referral sources. Duties will include sourcing and engaging with potential clients, developing client and caregiver relationships, and growing client census.

Essential Duties And Responsibilities

• Drive business growth by growing client census.
• Generate client referrals from professional referral sources.
• Call on healthcare facilities, physicians, clinics, and eldercare facilities to generate sales for Home Care Staffing.
• Strengthen and maintain existing referral sources.
• Represent our agency professionally and knowledgeably in the healthcare community.
• Seek, develop and participate in marketing opportunities in the community.
• Deliver compassion and problem resolutions to clients and caregivers.
• Educate support coordination organizations regarding AmeriBest services.

Compliance As Requirement Of Performance

Compliance with AmeriBest policies and procedures is a responsibility of all AmeriBest associates. It is part of each associate’s performance to follow these requirements:

• All associates are expected to participate in any investigatory activities.
• All associates are expected to report any violation of AmeriBest policies and procedures.
• All associates are expected to conduct themselves in an ethical manner consistent with the AmeriBest mission statement and Standards of Conduct.
• All associates are expected to protect the privacy of protected records and must conduct themselves consistent with all applicable laws and policies regarding privacy protection, including HIPAA and state specific privacy laws.

Competencies/Skills

• Excellent organizational, oral and written communication skills; problem solving abilities.
• Planning/Organizing - Prioritizes and plans work activities; uses time efficiently.
• Communication – Communicates persuasively; listens and gets clarification.
• Excellent telephone skills and customer services skills.
• Demonstrate empathetic attitude towards the care of the client and their family members.
• Computer proficiency – Ability to navigate basic Microsoft Office suite, EMR systems and applicable internet resources per company policy.
• Experience with HHAeXchange is a plus.
• Able to manage competing demands for time and resources and independently prioritizes work responsibilities.
• Able to function effectively as a member of a team.

Education And/Or Experience

Bachelor’s Degree

• Customer Service: 1 year.
• Experience with Pennsylvania Medical Assistance Program (Medicaid), home care waiver experience is a plus.
• CHC home care experience is a plus.

Preferred Experience

One (1) year recent experience in a home care agency or other healthcare field.

• Previous experience working with consumers, the elderly and their families preferred.
• Prior marketing experience.
• Strong computer proficiency including Microsoft Office and Excel, general accounting software, and knowledge of one or more major web-based home health database software program.

Physical Demands

Regular requirement to sit; use hands to touch, handle or feel. Regular requirement to stand; kneel, squat, walk and reach with hands and arms. Occasional requirement to lift and/or move up to 10 pounds. Vision abilities include close vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

• Business Office Environment
• Noise level is usually moderate.