HR Business Partner

AmeriBest Home Care; Philadelphia (Philadelphia County); Hybrid; USD 60,000 - 80,000; Full time

Job summary

AmeriBest Home Care is seeking an HR Business Partner for its Philadelphia office. The role involves managing HR operations, compliance, and acting as a consultant for branch leadership on employee relations and workforce planning.

The ideal candidate will have 3-5 years of HR experience, preferably in healthcare, and must be skilled in conflict resolution and performance management. Strong communication skills are essential.

Competitive salary and benefits offered.

Qualifications

• 3-5 years of Human Resources experience required.
• Preferably experience in a home care agency or healthcare field.
• Demonstrated experience handling employee relations and performance management.

Responsibilities

• Align HR strategies with business goals.
• Manage complex employee relations issues.
• Provide performance management guidance.

Skills

Excellent organizational skills

Oral communication skills

Written communication skills

Problem-solving abilities

Planning and organizing

Empathetic attitude

Computer proficiency

Education

3-5 years of Human Resources experience

Experience in healthcare field

SHRM-CP or PHR certification

Tools

Microsoft Office suite

EMR systems

Job description

OVERVIEW

Under the direction of the Human Resource Manager, the HR Business Partner serves a hybrid function within the Human Resources Department. This role acts as the primary HR Generalist for the Philadelphia corporate office, managing day-to-day operations and compliance. Simultaneously, this role serves as a strategic HR Business Partner for the field offices, acting as a consultant to branch leadership on human capital management, employee relations, and workforce planning.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Partner with Branch Managers to align HR strategies with business goals, identifying workforce trends and proposing solutions to improve retention and engagement.
• Manage and resolve complex employee relations issues in regional offices. Conduct thorough and objective investigations into complaints, harassment allegations, or policy violations.
• Provide day-to-day performance management guidance to regional leadership (e.g., coaching, counseling, career development, and disciplinary actions).
• Assist regional managers with staffing strategies, succession planning, and restructuring needs to ensure operational efficiency.
• Represent the HR Department to internal and external customers, responding to inquiries and employment verification requests.
• Review benefits information with associates and assist with enrollment in Benefit Plans as needed.
• Ensure compliance with federal, state, and local employment laws and AmeriBest policies, including HIPAA privacy guidelines.
• Participate in investigatory activities and rollouts of new HR initiatives across the organization.
• Understand the business operations in Allentown and Pittsburgh and apply HR principles to support those goals.
• Mediate conflict and conduct sensitive investigations.
• Communicate persuasively; listen and get clarification. Excellent organizational, oral, and written communication skills.
• Manage competing demands (Generalist vs. BP tasks) and independently prioritize work responsibilities.

COMPLIANCE AS REQUIREMENT OF PERFORMANCE

• All associates are expected to participate in any investigatory activities.
• All associates are expected to report any violation of AmeriBest policies and procedures.
• All associates are expected to conduct themselves in an ethical manner consistent with the AmeriBest mission statement and Standards of Conduct.
• All associates are expected to protect the privacy of protected records and must conduct themselves consistent with all applicable laws and policies regarding privacy protection, including HIPAA and state specific privacy laws.

COMPETENCIES/SKILLS

• Excellent organizational, oral, and written communication skills; problem solving abilities.
• Planning/Organizing – Prioritizes and plans work activities; uses time efficiently.
• Communication – Communicates persuasively; listens and gets clarification.
• Demonstrate empathetic attitude towards the care of the ill clients and their family members.
• Computer proficiency – Ability to navigate basic Microsoft Office suite, EMR systems, and applicable internet resources per company policy.
• Able to manage competing demands for time and resources and independently prioritize work responsibilities.
• Able to function effectively as a member of a team.

EDUCATION AND/OR EXPERIENCE

• Minimum of 3-5 years of Human Resources experience.
• Prior experience in a home care agency or healthcare field is highly preferred.
• Demonstrated experience handling employee relations and performance management.
• Certifications: SHRM-CP or PHR certification preferred.

PHYSICAL DEMANDS

• Regular requirement to sit; use hands to touch, handle or feel.
• Occasional requirement to stand; walk and reach with hands and arms.
• Occasional requirement to lift and/or move up to 10 pounds.
• Vision abilities include close vision, peripheral vision, depth perception and the ability to adjust focus.