Business Development Manager

Sheraton Towers Singapore Hotel; Georgia; On-site; USD 90,000 - 120,000; Full time

Job summary

Sheraton Towers Singapore Hotel is seeking a driven Sales and Business Development professional to identify new opportunities and grow key accounts. You will manage inquiries, respond to RFPs, and negotiate contracts to exceed revenue targets while representing the hotel at industry events.

You will also manage client relationships, tailor event solutions, and collaborate with Events, Banquets, and Operations teams to ensure flawless execution and ongoing client satisfaction.

Qualifications

• Bachelor's degree in Hospitality, Business, Marketing, or related field.
• 3–5 years of sales experience in the hospitality industry.
• Strong network and contacts, domestic and international.
• Excellent communication, negotiation, and presentation skills.
• Strong organizational and time-management abilities.
• Proficient in sales software and hotel systems (e.g., Delphi, Opera, Salesforce).
• Fluent in English and other languages as required.

Responsibilities

• Identify and develop new business opportunities for the hotel.
• Maintain and grow relationships with key accounts, agencies, and intermediaries.
• Respond to RFPs, prepare proposals, and negotiate contracts.
• Achieve and exceed segment revenue targets and KPIs.
• Represent the hotel at industry trade shows, networking events, and sales missions.
• Serve as the primary point of contact for clients from inquiry through event execution.
• Understand clients' objectives and tailor event solutions accordingly.
• Maintain Records in CRM and conduct regular account reviews.
• Collaborate with Events, Banquets, and Operations teams to ensure seamless delivery.

Skills

Sales

Account management

Negotiation

Communication

CRM

Relationship building

Market research

Education

Bachelor's degree in Hospitality, Business, Marketing, or related field

Tools

Salesforce

Delphi

Opera

Job description

Sales & Business Development

• Identify and develop new business opportunities for the hotel.
• Maintain and grow relationships with key accounts, agencies, and intermediaries.
• Respond to RFPs, prepare proposals, and negotiate contracts.
• Achieve and exceed segment revenue targets and KPIs.
• Represent the hotel at industry trade shows, networking events, and sales missions.

Account Management

• Serve as the primary point of contact for clients from initial inquiry through event execution.
• Understand clients' objectives and tailor event solutions accordingly.
• Maintain detailed records in the CRM system (e.g., Salesforce).
• Conduct regular account reviews and client meetings to strengthen relationships.

Collaboration & Execution

• Work closely with the Events, Banquets, and Operations teams to ensure seamless event delivery.
• Participate in daily/weekly business review meetings to forecast and strategize.
• Monitor competitor activity and market trends to inform sales strategy.

Reporting & Analysis

• Prepare and present sales reports, forecasts, and market insights to senior management.
• Monitor performance metrics and analyze the success of campaigns and promotions.

Qualifications:

• Bachelor's degree in Hospitality, Business, Marketing, or a related field.
• Minimum 3-5 years of sales experience in the hospitality industry.
• Strong network and contacts, both domestic and international.
• Excellent communication, negotiation, and presentation skills.
• Strong organizational and time-management abilities.
• Proficient in sales software and hotel systems (e.g., Delphi, Opera, Salesforce).
• Fluent in [English + other languages as required].