Business Development Coordinator

Green Ford, Inc.; Greensboro, Northern (NC, KY); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

401K plan

Advancement opportunities

Paid vacation

Flexible hours

Closed Sundays

Job summary

Green Ford, Inc. in Greensboro, NC is seeking a dedicated customer service representative to support our sales team. You will handle calls, internet and live chat inquiries, and schedule appointments using scripts to deliver accurate information.

You will present initial financing options, follow up with leads, and use our CRM daily. We value teamwork, promptness and a positive attitude, with opportunities for advancement and a family-like culture that supports work–life balance.

Qualifications

• Experience in a customer service role.
• Strong teamwork and collaborative attitude.
• Prompt, courteous demeanor.
• Positive and hardworking personality.
• Strong computer skills.
• Valid driver's license.

Responsibilities

• Answer customer calls and schedule sales appointments.
• Respond to inquiries via internet, phone and live chat using scripts and templates.
• Provide initial product information and direct customers to dealership resources.
• Present financing options based on customer needs.
• Follow up with leads not ready to book or who no-show.
• Participate in team/process development and maintain positive relationships.
• Use CRM tracking system daily.

Skills

Customer service

Teamwork

Computer skills

Driver's license

Tools

CRM software

Job description

About Us

At Green Ford, we value our employees and we treat them like family. Each team member can take advantage of our ongoing training programs, advancement opportunities and progressive culture. We love to develop our employees and promote from within. We want to help your career but we don't want your personal life to take a hit because of it. Daily life at Green Ford is the best in the business and we're sure you'll see why! When you come to work for us, you can look forward to these added benefits and employee perks!

Benefits

• Medical Plan
• Dental Plan
• Vision Plan
• 401(K) Plan
• Opportunities for advancement
• Paid Vacation
• Flexible Work Hours
• Closed on Sundays

Responsibilities

• Answer customer calls and establish follows-up with sales appointments.
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
• Provide customers with initial product information and direct them to the appropriate dealership resources.
• Present initial financing options based on customer needs.
• Follow up with leads that are not ready to make an appointment or no-show.
• Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management.
• Utilize CRM tracking system daily.

Qualifications

• At least one previous role based in customer service experience
• Excellent teammate with collaborative attitude and eagerness to improveli>
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills
• Valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by federal, state or local laws.