Business Development Coordinator

Green Ford; Greensboro (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

401(K) Plan

Opportunities for advancement

Paid Vacation

Flexible Work Hours

Closed on Sundays

Job summary

Green Ford in Greensboro, NC is seeking a dedicated Customer Service Representative to handle calls, respond to inquiries, and guide customers to the right resources. You will present financing options and coordinate with sales teams, leveraging CRM daily to nurture leads.

The role emphasizes teamwork, courtesy, and strong computer skills, with benefits including medical, dental, vision, 401(k) and flexible hours. Equal opportunity employer.

Qualifications

• Experience in customer service is required.
• Collaborative attitude and willingness to help teammates.
• Prompt, courteous, and professional demeanor.
• Strong computer skills and ability to use CRM/software.

Responsibilities

• Answer customer calls and follow up with sales appointments.
• Respond quickly to inquiries via internet, phone and live chat using templates.
• Provide product information and direct customers to dealership resources.
• Present financing options based on customer needs.
• Follow up with leads not ready to book or no-show.
• Participate in team and process development sessions; maintain positive relationships.
• Utilize CRM tracking system daily.

Skills

Customer service

Team player

Professional demeanor

Computer skills

Job description

About Us

At Green Ford, we value our employees and we treat them like family. Each team member can take advantage of our ongoing training programs, advancement opportunities and progressive culture. We love to develop our employees and promote from within. We want to help your career but we don't want your personal life to take a hit because of it. Daily life at Green Ford is the best in the business and we're sure you'll see why! When you come to work for us, you can look forward to these added benefits and employee perks!

Benefits

• Medical Plan
• Dental Plan
• Vision Plan
• 401(K) Plan
• Opportunities for advancement
• Paid Vacation
• Flexible Work Hours
• Closed on Sundays

Responsibilities

• Answer customer calls and establish follows-up with sales appointments.
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
• Provide customers with initial product information and direct them to the appropriate dealership resources.
• Present initial financing options based on customer needs.
• Follow up with leads that are not ready to make an appointment or no-show.
• Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management.
• Utilize CRM tracking system daily.

Qualifications

• At least one previous role based in customer service experience
• Excellent teammate with collaborative attitude and eagerness to improveli>
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills
• Valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by federal, state or local laws.