Automotive Sales/BDC Representative

Extreme Dodge Chrysler Jeep Ram; Jackson (MI); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

401k

Paid Vacation

Medical Available

Dental Available

Job summary

Extreme DCJR is seeking a driven individual for a Business Development Representative role with an opportunity to grow into Internet Sales. You will manage internet leads, set appointments, and build relationships to drive dealership growth.

The role includes a mentor-led apprenticeship with clear daily, weekly, and monthly goals, aimed at progressing to an Internet Salesperson. Low turnover and a long-tenure culture support development.

Qualifications

• Customer service excellence with professional communication.
• Experience in sales, call centers, or BDC is preferred.
• Ability to build relationships and manage customer expectations.

Responsibilities

• Manage all incoming internet leads, text messages, and phone leads via CRM.
• Set, confirm, and execute follow-ups to reschedule no-shows.
• Maintain communication with managers and sales staff regarding activity.
• Coordinate post-sale follow-up calls and schedule service and sales appointments.
• Conduct outreach based on current marketing incentives.
• Cultivate relationships with existing customers via phone and email.
• Develop a sales and business opportunity pipeline through networking and referrals.
• Collaborate with sales to refine strategies and techniques.
• Follow up with customers to encourage dealership visits.
• Maintain ethical behavior and supreme customer satisfaction.

Skills

Customer service

Communication skills

CRM experience

Appointment setting

Lead management

Team player

Tools

CRM tools

Job description

Extreme DCJR is seeking a driven individual to join our team in a Business Development Representative role with the opportunity to grow into an Internet Sales position. The successful candidate will have strong professional communication skills across phone, text, and email platforms, capable of proactively driving business growth.

Your initial role with us would be in a business development capacity as part of a mentor-led apprenticeship, offering clear goals on daily, weekly and monthly tasks to guarantee your progression towards becoming an Internet Salesperson. Our dealership has enjoyed a low turnover rate, with an average tenure of over 10 years among our employees.

Responsibilities

• Manage all incoming internet leads, text messages, and phone leads through the CRM tool
• Set, confirm, and execute follow up on customer appointments, with the aim of rescheduling no-show ones
• Maintain consistent communication with appropriate managers and salespeople regarding appointment activity
• Coordinate post-sale follow-up calls, schedule both service and sales appointments, and evaluate customer satisfaction
• Conduct outreach based on current marketing incentives
• Cultivate relationships with existing customers via phone and email, improving customer loyalty
• Develop a sales and business opportunity pipeline through networking, cold calling, and referrals
• Collaborate with the sales department to develop and enhance strategies and techniques
• Follow up with customers in a manner that leads them to visit our dealership
• Exhibit ethical behavior, ensure supreme customer satisfaction, and maintain honesty in all customer interactions

While in this role, you will receive comprehensive guidance and professional development opportunities, setting you up for your achievable transition into an Internet Salesperson.

Requirements

We encourage applications from motivated individuals who possess excellent customer service skills and a relentless drive for success. While prior experience in sales, a call center, or a Business Development Center (BDC) is strongly preferred, candidates without this experience but who demonstrate a strong potential for business development will also be considered. A crucial part of this role involves creating and sustaining strong customer relationships, so excellent communication skills are essential.

To thrive in this role, you'll require:

• Robust computer and phone skills - proficiency in using CRM tools would be advantageous
• Experience in appointment setting - you'll be scheduling, confirming, and following up on customer appointments regularly
• Great communication skills - your core tasks will involve extensive communication via phone, text, and email
• Exemplary organizational skills - you'll be responsible for managing incoming leads and maintaining consistent communication
• Multi-tasking ability - you'll balance various tasks simultaneously, from managing leads and setting appointments to carrying out follow-ups and more
• A collaborative spirit - we prize team players who can work harmoniously with managers, the sales department, and other colleagues

Benefits

• 401k
• Paid Vacation
• Medical Available
• Dental Available