Business Development Center Agent

Toyota of Rockwall; Rockwall (TX); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, Vision and Dental

401K retirement savings

Vacation time

Paid training

Job summary

Toyota of Rockwall in Rockwall, TX is seeking a Business Development Center Agent. This in-person, full-time role represents the voice of the dealership and handles inbound/outbound calls to generate service appointments.

You will deliver a premium customer experience while using CRM tools. A high school diploma or GED is required; experience with VinSolutions/XTime and basic MS Office is a plus. Compensation includes $18/hour plus commission.

Qualifications

• High School diploma or GED.
• 6 months to 1 year customer service experience preferred.
• Basic knowledge of Microsoft Office and Excel.
• Experience with VinSolutions and XTime a plus.

Responsibilities

• Field inbound/outbound calls and generate service appointments.
• Deliver premium customer experience by responding to inquiries promptly and professionally.
• Constantly look for opportunities to improve dealership performance.
• Utilize CRM tools and the internet to manage inquiry flow and update files.
• Complete quotes; return emails/voicemails and other admin tasks.
• Follow up with customers to generate appointments.

Skills

Customer service

CRM software

Education

High School diploma or GED

Tools

VinSolutions

XTime

Microsoft Office

Excel

Job description

Business Development Center Agent-Auto Dealership

Full Time In Person Position

Pay: $18/hr + Commission

As our new BDC Agent you will be the voice and face of our dealership. So we need someone with a winning attitude and a professional appearance ready to work in this fast paced, customer driven environment. While we prefer someone with experience, candidates with great potential will also be considered. To be a success in this position you will need to be reliable, professional, likable and ready to make a move toward a long-term career and not just another job. Our dealership is a family, and we treat each employee as such.

Job Responsibilities

• Field Inbound / Outbound Calls and generate service appointments with customers that contact our dealership via the Internet or Phone.


• Deliver a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner.


• Constantly looks for opportunities to improve dealership performance.


• Utilize management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest.


• Complete quotes; return email/voicemails, as well as other administrativefunctions.


• Follow up with existing and potential customers to generate appointments.

Experience

High School diploma or GED; 6 months to 1 year Customer Service experience preferred; basic knowledge of Microsoft Office and Excel. Experience with VinSolutions and XTime also a plus! Candidates with an equivalent combination of education and experience will also be considered.

Compensation

To be determined based on experience and knowledge.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to stand and walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee will have opportunities to sit and perform stationary duties. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus. Some standard lifting will be required, up to and including 5 lbs.

Benefits

Benefits include medical, vision and dental, 401K retirement savings plan, vacation time, holiday and company paid training. We are an equal opportunity employer, with a strict policy forbidding discrimination on the basis of race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws. Our goal is to hire, train, and compensate team members on the basis of personal and professional competence.

About Our Dealership

We’re Toyota of Rockwall, a family owned business located in Rockwall, TX. Just a short drive from Dallas but located in a close knit community where relationships matter.

Toyota of Rockwall’s vision is to offer our customers a different kind of buying and servicing experience. In order to achieve this we need friendly, self-motivated associates who will go the extra mile for their customers. We offer excellent benefits, competitive pay, opportunities for advancement and paid training. We’re an equal opportunity employer and most of all we offer an associate friendly environment that rewards performance!

Toyota of Rockwall is the world’s first L.E.E.D. (Leadership in Energy and Environmental Design) dealership. With our eco-friendly state-of-the-art building, it includes many staff amenities including an on site gym, break rooms, as well as, comfortable and stylish offices.