Toyota Sales Business Development Agent

Automotive Management Services, Inc.; Knoxville (TN); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

401k

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Voluntary Accidental Insurance

Voluntary Critical Illness Insurance

Hospital Indemnity Insurance

HSA/HFA

EAP benefits

Paid Holidays

Birthday day off

Paid vacations

Employee discounts

Sick Leave

Drug Free workplace

Job summary

Automotive Management Services, Inc. is seeking a Toyota Business Development Agent to be the first point of contact for prospective buyers. You will respond to inquiries, provide vehicle information, and guide customers toward dealership resources.

No experience required; in-house training with our manufacturers will support your success. You will handle callbacks, schedule sales appointments, and present financing options while maintaining CRM records and working toward daily and monthly

Qualifications

• Excellent communication skills and phone etiquette.
• Customer service experience required.
• Positive, team-player attitude.
• Prompt and courteous demeanor.
• Strong organizational and time-management skills.
• Reliable, self-motivated and goal oriented.
• Must have strong computer skills.
• Must be able to pass a pre-employment background check & drug screen.

Responsibilities

• Respond promptly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates.
• Answer customer calls and establish follows-up with sales appointments.
• Provide customers with initial product information & direct them to the appropriate dealership resources.
• Present initial financing options based on customer needs.
• Follow up with leads that are not ready to make an appointment or no-show.
• Participate in team & process development sessions – keeping positive relationships with teammates, sales teams and dealership management.
• Maintain accurate customer records in the CRM.
• Meet daily and monthly goals while delivering exceptional customer service.

Skills

Communication skills

Phone etiquette

Customer service experience

Team player

Prompt and courteous

Time management

Self-motivated

Computer skills

Background check

Drug screen

Job description

Toyota Business Development Agent

Do you love working with new technologies and innovative products? Do you like creating exceptional experiences for customers? We are seeking energetic individuals to join our unique and fast-paced Sales Business Development Center. This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience. Success in this role is not about making high pressured sales calls - it's about creating a positive first impression, building trust, and promptly answering customer's questions.

In this role, you will be the first point of contact for prospective buyers and help them take the next step toward finding the right vehicle. You will assist the customer with questions regarding the company, perspective vehicles, and their ability to purchase. You will learn about all of the newest vehicles and technologies on the market. No experience necessary, we have an in-house training team dedicated to your success; offering online and in-store training programs with our manufacturers.

Responsibilities:

• Respond promptly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
• Answer customer calls and establish follows-up with sales appointments
• Provide customers with initial product information & direct them to the appropriate dealership resources
• Present initial financing options based on customer needs
• Follow up with leads that are not ready to make an appointment or no-show
• Participate in team & process development sessions – keeping positive relationships with teammates, sales teams and dealership management
• Maintain accurate customer records in the CRM
• Meet daily and monthly goals while delivering exceptional customer service

Qualifications:

• Excellent communication skills and phone etiquette
• At least one previous role based in strong customer service experience
• Positive, team-player attitude
• Prompt and courteous
• Strong organizational and time management skills
• Reliable, self-motivated, and goal oriented
• Must have strong computer skills
• Must be able to pass a pre-employment background check & drug screen

Dealership Benefits

• 401k retirement
• Insurance plans available for eligible full time associates
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• Voluntary Accidental Insurance
• Voluntary Critical Illness Insurance
• Hospital Indemnity Insurance
• HSA/HFA
• EAP benefits
• Paid Holidays for eligible associates
• Paid day off for your birthday
• Paid vacations for eligible associates
• Employee discounts
• Sick Leave for eligible associates
• Drug Free workplace