Business Development Branch Manager

Paycom - ATS; Nashua (NH); On-site; USD 80,000 - 120,000; Full time

Job summary

Paycom - ATS is seeking a dynamic Business Development Branch Manager to lead branch operations, coach staff, and drive sales while delivering exceptional member experiences. This role is 50% branch management and 50% external business development, requiring visibility in the community and a proactive sales mindset.

You will oversee staffing, compliance, and security, mentor team members, and build a strong community network to grow referrals and loans including HELOCs, while ensuring regulatory

Qualifications

• Minimum of 5 years of experience in banking or credit union leadership, including strong outbound sales management.
• Strong knowledge of financial products, services, and regulatory requirements.
• Proven success in sales coaching and driving referral performance.
• Demonstrated ability to lead retail branch operations, including compliance and security.
• Excellent communication skills (verbal and written).
• Professional demeanor with a positive, role-model attitude.
• Associate degree or equivalent combination of education and experience.
• Strong coaching and mentoring skills with the ability to influence outcomes.
• Sound decision-making skills and ability to exercise discretion when needed.
• Ability to manage multiple priorities in a fast-paced environment.
• Will travel between branch locations as needed.
• Must maintain an active NMLS registration in compliance with the SAFE Act.

Responsibilities

• Lead, coach, and supervise branch staff to achieve sales and service goals
• Actively participate in sales and service activities, including outbound business development efforts
• Ensure optimal staffing through hiring, training, scheduling, and performance management
• Foster a strong sales culture using a consultative, needs-based approach
• Build and maintain relationships within the community and branch network
• Advise members on financial products and services that support their goals
• Prepare and close consumer loans, including HELOCs, while educating members on protection products
• Collaborate across teams to ensure seamless service and effective problem resolution
• Provide coverage and leadership support at other branch locations as needed
• Maintain branch security, operational integrity, and audit readiness
• Oversee opening/closing procedures and enforce security protocols
• Drive branch growth through coaching, training, and performance monitoring
• Handle escalated member concerns with professionalism and care
• Ensure compliance with all regulatory requirements, including BSA and SAFE Act standards

Skills

Sales leadership

Coaching

Communication

Regulatory knowledge

Staff development

Outbound sales

Education

Associate degree or equivalent

Job description

Business Development Branch ManagerWe are seeking a dynamic and results-driven Business Development Branch Manager to lead branch operations, drive sales performance, and deliver exceptional member experiences. This is a 50% branch management and 50% business development role, requiring a leader who is equally comfortable managing a branch team and getting out into the market to build relationships, generate new business, and represent the organization in the community.A successful candidate will both oversee daily branch operations, coach and develop staff, and ensure exceptional member experiences while also spending time being a visible community ambassador and active outside salesperson, building a strong pipeline through face-to-face relationship building, networking, business outreach, community involvement, and events such as ribbon cuttings and local business/community functions.Key ResponsibilitiesLead, coach, and supervise branch staff to achieve sales and service goalsActively participate in sales and service activities, including outbound business development effortsEnsure optimal staffing through hiring, training, scheduling, and performance managementFoster a strong sales culture using a consultative, needs-based approachBuild and maintain relationships within the community and branch networkAdvise members on financial products and services that support their goalsPrepare and close consumer loans, including HELOCs, while educating members on protection productsCollaborate across teams to ensure seamless service and effective problem resolutionProvide coverage and leadership support at other branch locations as neededMaintain branch security, operational integrity, and audit readinessOversee opening/closing procedures and enforce security protocolsDrive branch growth through coaching, training, and performance monitoringHandle escalated member concerns with professionalism and careEnsure compliance with all regulatory requirements, including BSA and SAFE Act standardsQualificationsMinimum of 5 years of experience in banking or credit union leadership, including strong out bound sales managementStrong knowledge of financial products, services, and regulatory requirementsProven success in sales coaching and driving referral performanceDemonstrated ability to lead retail branch operations, including compliance and securityExcellent communication skills (verbal and written)Professional demeanor with a positive, role-model attitudeAssociate degree or equivalent combination of education and experienceStrong coaching and mentoring skills with the ability to influence outcomesSound decision-making skills and ability to exercise discretion when neededAbility to manage multiple priorities in a fast-paced environmentWillingness to travel between branch locations as neededAbility to resolve member issues efficiently and effectivelyMust maintain an active NMLS registration in compliance with the SAFE ActCredit Union ValuesExhibit and reflect the Credit Union’s Core Values of:People FirstLocal FocusAlways LearningDriven with PurposeOwn Our Outcomes