Branch Manager

KALSEE Credit Union; Michigan; On-site; USD 60,000 - 90,000; Full time

Job summary

KALSEE Credit Union in Michigan is seeking a Branch Manager to lead daily operations, coach staff, and deliver exceptional member service across transactions, lending, and new accounts. You will foster learning, set goals, and ensure accuracy and compliance while maintaining a positive, collaborative environment.

The role emphasizes growth, profitability, and risk awareness; you will work with HR on onboarding and performance conversations, oversee cash controls, and ensure adherence to BSA/OFAC

Qualifications

• High School Diploma required, Bachelor's Degree preferred.
• Minimum two years lending experience preferred.
• Previous management experience preferred.
• Ability to relate to people effectively.
• Well organized with ability to manage planned workload with on-going interruptions and redirection.
• Excellent verbal and written communication skills.

Responsibilities

• Coach, mentor, and develop team members through regular feedback and coaching conversations.
• Cultivate a positive, supportive team culture focused on delivering exceptional member service.
• Lead the branch in achieving growth, member engagement, and profitability targets.
• Serve as a lending resource by assisting with loan interviews and decisions.
• Maintain a safe, secure, and welcoming branch environment and oversee daily operations.

Job description

Description

Lead the branch in delivering exceptional member service by coaching and developing employees to perform with confidence and accuracy in account transactions, loan applications, and new account openings. Foster a culture of continuous learning, constructive feedback, and high engagement to support employee growth and retention. Ensure branch operations run efficiently and profitably by proactively solving problems within established policies and guidelines. Maintain a positive, collaborative work environment that motivates employees to achieve performance goals and provide an outstanding member experience.

Duties & Responsibilities

• Coach, mentor, and develop team members through regular feedback, goal setting, and hands on learning that builds confidence and capability.
• Cultivate a positive, supportive team culture focused on delivering exceptional, personalized member service.
• Lead the branch in achieving growth, member engagement, and profitability targets by motivating employees and identifying opportunities to strengthen member relationships.
• Serve as a lending resource by assisting with loan interviews, decisions, and coaching employees to expand their lending skills.
• Keep the branch team informed, trained, and prepared by communicating updates to procedures, systems, and product knowledge.
• Maintain a safe, secure, and welcoming branch environment by overseeing daily operations, cash controls, and facility needs.
• Partner closely with HR to support employee success, onboarding, coaching conversations, and compliance expectations.
• Resolve complex member or staff concerns with professionalism, empathy, and sound judgment.
• Ensure that member transactions are being reviewed for compliance with Bank Secrecy Act / Anti-Money Laundering / Office of Foreign Assets Control regulations and participate in annual training as required by the BSA/OFAC Compliance Officer.

Requirements

• High School Diploma required, Bachelor's Degree preferred
• Minimum two years lending experience preferred
• Previous management experience preferred
• Ability to relate to people effectively
• Well organized with ability to manage planned workload with on-going interruptions and redirection
• Excellent verbal and written communication skills