Business Development Agent

Priority Automotive; Virginia Beach (VA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading automotive dealership in Virginia Beach is seeking a motivated individual to manage customer inquiries and schedule appointments for the sales team. The ideal candidate will possess excellent communication skills, a strong customer service orientation, and a sales-driven mindset. This role is crucial in enhancing customer satisfaction and driving sales growth.

Qualifications

• Previous experience in a BDC or call center environment preferred.
• Strong customer service orientation and communication skills.

Responsibilities

• Respond to internet leads and phone inquiries promptly.
• Schedule appointments for customers with sales consultants.
• Maintain records of customer interactions in the CRM system.

Skills

Communication

Customer Service

Multitasking

Sales Orientation

Education

High School Diploma

Tools

CRM Software

Job description

Objective:

To effectively manage and respond to customer inquiries (primarily online and phone), qualify leads, and schedule appointments for the sales team, ultimately contributing to increased sales and customer satisfaction.

Responsibilities:

1. Respond promptly and professionally to internet leads and phone inquiries.
2. Qualify prospective customers and identify their vehicle needs and purchase timelines.
3. Schedule appointments for customers to meet with sales consultants.
4. Maintain accurate records of customer interactions and follow-up activities in the CRM system.
5. Provide customers with initial information about vehicles and dealership services.
6. Assist in marketing campaigns and lead generation activities as needed.
7. Collaborate effectively with the sales team and management.
8. Maintain a strong understanding of Lexus vehicles and dealership processes.

Qualifications (General):

• Excellent verbal and written communication skills.
• Strong customer service orientation.
• Proficiency in using computers and CRM software.
• Ability to multitask and manage time effectively.
• Sales-oriented with a drive to achieve goals.
• Previous experience in a BDC or call center environment (automotive experience may be preferred).
• Professional and enthusiastic demeanor.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.