Business Development Agent

Priority Auto Group; Virginia Beach (VA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading automotive group in Virginia Beach is seeking a motivated individual to manage customer inquiries and support the sales team. This role involves handling communication, qualifying leads, and scheduling appointments, contributing significantly to sales and customer satisfaction. Ideal candidates will have strong communication skills, customer service orientation, and experience in a call center or BDC environment.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service orientation.
• Sales-oriented with a drive to achieve goals.

Responsibilities

• Handle inbound and outbound customer communication via phone, email, and chat.
• Qualify prospective customers and schedule appointments for the sales team.
• Maintain accurate records of customer interactions in the CRM system.

Skills

Communication

Customer Service

Multitasking

Sales Orientation

Education

Previous experience in a BDC or call center

Tools

CRM Software

Job description

Objective: To effectively manage and respond to customer inquiries (primarily online and phone), qualify leads, and schedule appointments for the sales team, ultimately contributing to increased sales and customer satisfaction.

Responsibilities:

• Handle inbound and outbound customer communication via phone, email, and potentially chat.
• Respond promptly and professionally to internet leads and phone inquiries.
• Qualify prospective customers and identify their vehicle needs and purchase timelines.
• Schedule appointments for customers to meet with sales consultants.
• Follow up with leads who haven't scheduled an appointment or who were a "no-show."
• Maintain accurate records of customer interactions and follow-up activities in the CRM system.
• Provide customers with initial information about vehicles and dealership services.
• Assist in marketing campaigns and lead generation activities as needed.
• Collaborate effectively with the sales team and management.
• Maintain a strong understanding of Lexus vehicles and dealership processes.

Qualifications (General):

• Excellent verbal and written communication skills.
• Strong customer service orientation.
• Proficiency in using computers and CRM software.
• Ability to multitask and manage time effectively.
• Sales-oriented with a drive to achieve goals.
• Previous experience in a BDC or call center environment (automotive experience may be preferred).
• Professional and enthusiastic demeanor.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.