Business Development Account Representative

cartech; Reading (Berks County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Life insurance

Medical insurance

Dental insurance

Vision insurance

Flexible spending accounts

Disability coverage

401k with company contributions

Job summary

Carpenter Technology Corporation is seeking a Business Development Account Representative to serve as the primary liaison between customers and the company, managing accounts and ensuring high service levels. You will coordinate with Sales, Planning, Logistics, Operations, and Finance to resolve issues and support pricing, forecasting, and contract reviews.

The role emphasizes building strong customer relationships, understanding needs, and driving growth while adhering to quality and safety

Qualifications

• High School Diploma or equivalent required.
• Associate's or Bachelor's degree from an accredited institution preferred.
• Minimum experience required.
• Two or more years of customer account management, customer service, inside sales, or business development experience preferred.

Responsibilities

• Manage assigned customer accounts and serve as the primary point of contact.
• Develop a thorough understanding of customer requirements and identify effective solutions.
• Coordinate with internal departments including Sales, Planning, Logistics, Operations, Technical Services, and Finance to resolve customer concerns.
• Maintain accountability for daily account activities, order management, and customer communications.
• Support selling strategies through proactive outreach to new and existing customers.
• Create and maintain customer-specific account documentation and records.
• Review activity reports and message queues daily to ensure timely follow-up and issue resolution.
• Participate in continuous improvement initiatives focused on productivity, cost reduction, and customer satisfaction.
• Engage in departmental and cross-functional training to expand product, process, and systems knowledge.
• Adhere to all company, quality, safety, and regulatory standards.
• Perform additional duties and special projects as assigned.

Skills

Customer service

Relationship mgmt

Verbal/written comms

Multitasking

Problem solving

Cross-functional collaboration

MS Office / business systems

Education

Associate's degree

Bachelor's degree

Job description

Business Development Account Representative

Carpenter Technology Corporation is a leading producer and distributor of premium specialty alloys, including titanium alloys, nickel and cobalt based superalloys, stainless steels, alloy steels and tool steels. Carpenter Technology's high-performance materials and advanced process solutions are an integral part of critical applications used within the aerospace, transportation, medical and energy markets, among other markets. Building on its history of innovation, Carpenter Technology's wrought and powder technology capabilities support a range of next-generation products and manufacturing techniques, including novel magnetic materials and additive manufacturing.

Location: Raleigh, NC or Reading, PA

Reports To: Supervisor, Customer Service

Position Summary

The Business Development Account Representative serves as the primary liaison between customers and Carpenter, providing comprehensive account management and customer support. This role is responsible for building strong customer relationships, understanding customer needs, resolving account-related issues, and ensuring a high level of service. The representative collaborates closely with internal teams to support scheduling, planning, inventory management, pricing, forecasting, contract review, and technical requirements while driving customer satisfaction and business growth.

Key responsibilities include:

• Manage assigned customer accounts and serve as the primary point of contact.
• Develop a thorough understanding of customer requirements and identify effective solutions.
• Coordinate with internal departments including Sales, Planning, Logistics, Operations, Technical Services, and Finance to resolve customer concerns.
• Maintain accountability for daily account activities, order management, and customer communications.
• Support selling strategies through proactive outreach to new and existing customers.
• Create and maintain customer-specific account documentation and records.
• Review activity reports and message queues daily to ensure timely follow-up and issue resolution.
• Participate in continuous improvement initiatives focused on productivity, cost reduction, and customer satisfaction.
• Engage in departmental and cross-functional training to expand product, process, and systems knowledge.
• Adhere to all company, quality, safety, and regulatory standards.
• Perform additional duties and special projects as assigned.

Requirements

• High School Diploma or equivalent required.
• Associate's or Bachelor's degree from an accredited institution preferred.
• Minimum experience required.
• Two or more years of customer account management, customer service, inside sales, or business development experience preferred.

Knowledge, Skills, and Abilities

• Strong customer service and relationship management skills.
• Effective verbal and written communication abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and organizational skills.
• Ability to work collaboratively across functions to resolve customer issues.
• Proficiency with Microsoft Office applications and business systems.
• Ability to learn technical products, specifications, and manufacturing processes.

Carpenter Technology Company offers a competitive salary and a comprehensive benefits package including life, medical, dental, vision, flexible spending accounts, disability coverage, 401k with company contributions as well as many other options to employees.

Carpenter Technology Corporation's policy is to fully and effectively maintain a program of equal employment opportunity and nondiscrimination for all employees, to employ affirmative action for all protected classes, and to recruit and develop the best qualified persons available regardless of age, race, color, religion, sex, gender identity, sexual orientation, marital status, national origin, political affiliation or any other characteristic protected by law. The Company also will recruit, develop and provide opportunities for qualified persons with disabilities and protected veterans.