Business Development Account Manager

AlphaGraphics Duluth | Johns Creek; Atlanta (GA); Hybrid; USD 60,000 - 90,000; Full time

Job summary

AlphaGraphics Duluth | Johns Creek is seeking a Business Development Manager / Account Manager to expand our inside sales footprint and deepen client partnerships. You will lead account growth, coordinate with production, and deliver a next-level experience for our clients.

In this role you will manage key accounts, create proactive quotes, identify growth opportunities, and work across departments to ensure on-time, high-quality delivery.

Qualifications

• Understanding of the customer journey and a track record of scaling existing partnerships.
• High energy, self-motivated, with executive presence.
• Resourcefulness, ambition, investigative approach, with innovation.

Responsibilities

• Provide top-tier customer experience to delight clients and exceed expectations.
• Bridge customer requests to production, managing costs, stock, capabilities, and timeframes.
• Manage orders as projects, coordinate vendor arrangements, and perform final quality checks.
• Grow revenue by deepening relationships with profitable margins.
• Proactively follow up on inbound leads and manage assigned accounts.
• Prepare estimates and quotes across multiple channels in a timely manner.
• Identify growth opportunities via onsite surveys and client meetings.
• Apply cross-selling and upselling strategies to increase sales.

Skills

Customer journey

Scale partnerships

High energy

Self-motivated

Executive presence

Resourcefulness

Ambition

Investigative approach

Innovation

Job description

Create a next-level experience for clients and provide solutions to scale their businesses.

I am hiring a Business Development Manager/ Account Manager to grow our key accounts (inside sales).

We are a custom graphics, signage, marketing, and commercial print center.

Check out our Google reviews and share this opening with someone who wants to win together!

Overview

As a Business Development Manager / Account Manager at AlphaGraphics Duluth | Johns Creek, you are a key driver to scale our company and to level up our clients' businesses. With a focus on inside sales, you deepen our footprint in existing accounts, and create a next-level experience for our clients.

Business Development Manager Responsibilities

• Customer Experience: Provide a top-tier customer experience to delight clients and exceed their expectations.
• Problem Resolution: Present solutions when challenges arise and resolve customer complaints with five-star service.
• Production Liaison: Bridge customers' requests to the production team, maintaining attention to costs, stock, capabilities, and timeframes.
• Project Management: Manage orders as complete projects to meet quality and on-time standards. Make vendor arrangements, discuss capabilities with production, confirm stock availability & pricing, proactively update clients, and complete final quality control checks.

What We Expect of You

• Revenue Generation: Build trust, educate customers, and deepen relationships to generate revenue with profitable margins.
• Lead Management: Grow assigned accounts/ proactively follow up with assigned inbound leads.
• Proactive Quoting: Prepare estimates and follow up multiple times in a timely manner across a variety of communication channels.
• Opportunity Recognition: Conduct onsite surveys, client meetings, and deliveries -- actively recognizing growth opportunities.
• Sales Growth: Apply customer retention, cross-selling, and up-selling strategies to increase sales/ reactivate accounts.
• Account Penetration: Build trust, educate, and deepen relationships with an increased number of contacts and departments with clients.
• Active Listening: Ask probing questions to capture customer specifications, unspoken needs, underlying problems, and future sales.

What You Bring to the Table

• Looking for a career, not a job
• Understanding of the customer journey and a track record of scaling existing partnerships
• High energy, extremely self-motivated, with the ability to carry yourself like an executive
• Resourcefulness, ambition, investigative approach, with lots of innovation

Why Work Here? What You Can Expect?

• High-impact, low-ego environment built on collaboration and people-first values
• Dedication to our craft and care for the humanity behind the work
• Days with shared laughter and banter
• Celebrations of team members' birthdays and center milestones
• Community impact through quarterly team service projects for our neighbors

We are a woman-owned, locally based marketing and visual communications company that specializes in client solutions. Our center is individually owned and operated by The Gentner Group as a franchisee under the nationwide brand AlphaGraphics.Team members at AlphaGraphics Duluth | Johns Creek are employees through our PEO Justworks.