Business Develop Agent (BDC)

budclary; Longview (WA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health, dental & vision insurance

401k with company match

Life Insurance

Paid time off

Job summary

Bud Clary Auto group in Longview, WA is seeking a BDC Agent to communicate with customers by phone and email, schedule appointments, and stay updated on products and services.

The role emphasizes outbound calling, prompt responses, and using templates; you will work with management and maintain a professional appearance with a strong customer service mindset.

Qualifications

• High school diploma or GED required.
• Preferred one year of office experience or related role.
• Ability to communicate clearly by phone and email.

Responsibilities

• Make 80–100 outbound calls daily, with emails as needed.
• Respond promptly to customer inquiries and follow up professionally.
• Utilize dealership templates to communicate with customers by email and phone.
• Follow call scripts for outbound sales calls.
• Schedule, log and confirm customer appointments.
• Relay appointment details to the Manager.

Skills

Communication skills

Outbound calling

Customer service

Time management

Education

High School Diploma or GED

Tools

CRM software

Telephone systems

Job description

Location: Longview Chevy & Subaru

The primary tasks of a BDC Agent are, but not limited to: Communicating effectively by telephone and by e-mail with customers, co-workers, and management (this will include both inbound and outbound communications) and to schedule appointments for customers. The BDC Agent continually upgrades the knowledge of dealership products and services for the benefit of the customer.

ESSENTIAL DUTIES

• Required to complete 80-100 outbound calls, inclusive of e-mail where necessary, and a quantity of inbound sales calls each day
• Respond to all customer inquiries promptly, professionally and effectively.
• Utilize established dealership templates to communicate with customers by e-mail and telephone.
• Follow dealership call scripts for all outbound sales calls.
• Schedule, log and confirm appointments with customers.
• Communicate customer information to the Manager when an appointment is scheduled.
• Continually studies products, services and manufacturer information to enhance BDC Agent’s ability to assist customers.
• Has thorough knowledge of all dealership products and services.
• Constantly study used vehicle inventory on a weekly basis.
• Understand pertinent dealership processes.
• Comply with all customer handling and marketing functions as identified and directed by the Manager.
• Communicate with the Manager any/all potential customer issues or problems.
• Perform all outbound campaigns as directed by the Manager.
• Maintains professional manner and appearance.

EDUCATION and/or EXPERIENCE

• High school diploma or general education degree (GED)
• Preferred one-year experience in an office environment, or related experience.

BENEFITS

• Comprehensive benefit package, including health, dental and vision insurance.
• 401k Retirement plan with company match.
• Life Insurance Coverage.
• Employee Assistance Program.
• PTO accumulation begins on the first day of employment. During the first year, hourly employees earl 1 hour of PTO for ever 40 hours worked.

PHYSICAL DEMANDS

This job requires sitting for long periods of time, standing, talking clearly, hearing both in person and over the telephone, use of hands to operate office equipment, and must be able to reach with both hands and arms. The employee is occasionally required to walk, bend, or lift up to twenty-five pounds. Vision abilities required by this job include close vision and the ability to adjust focus.

Pay Range: $18.00 plus Commission

Bud Clary Auto group is an Equal Employment Opportunity Employer. The Company is committed to providing a work environment free from discrimination and harassment based on race, color, gender, national origin, age, religion, sex, disability, and any other status protected by State or Federal law. These factors will not be considered in any aspect of a person's employment including recruiting, hiring, placement, promotion, termination, layoff and/or any other term or condition of employment. The Company's commitment to providing a harassment-free environment includes conduct by vendors, contractors, and other non-employees.