Support Specialist 1

ModMed; United States; Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) match

PTO

Parental leave

Life & disability

FSAs

Learning access

Hybrid work

Dog-friendly HQ

Job summary

ModMed is hiring a Software Support Specialist I to join our Client Services team focused on providing best-in-class software support to our EMR users. This hybrid role is based in Boca Raton, FL.

You will deliver exceptional client experiences, be assigned to either Clinical or Practice Management Support with comprehensive training, and collaborate across teams to resolve issues while documenting problems for escalation.

Qualifications

• Bachelor's degree preferred.
• 1-2 years of related experience.
• Manage/field 25+ inbound calls per day.
• Onsite 3 days a week if local.
• Experience evaluating, troubleshooting, and following up on customer software issues.
• EMR/medical practice experience preferred.

Responsibilities

• Deliver exceptional client experience by identifying needs and issues and guiding issues to resolution.
• Be placed on Clinical or Practice Management Support team with comprehensive training.
• Provide professional, high-quality client support.
• Establish procedures to ensure client satisfaction and quality service delivery.
• Collaborate across teams to help resolve issues.
• Replicate and document issues for escalation.

Skills

Bachelor degree

1-2 years exp

Phone support

Onsite 3 days

Apple platforms

Time management

Communication skills

Medical EMR exp

Education

Bachelor degree

Tools

ZenDesk

Jira

Job description

Join the Team Modernizing Medicine

At ModMed , we’re not just building software—we’re reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we hired doctors and taught them how to code. This "for doctors, by doctors" philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care.

A Culture of Excellence

When you join ModMed, you’re joining an award-winning team recognized for innovation and employee satisfaction. From our global headquarters in Boca Raton Florida, and extensive employee base in Hyderabad India, we are a team of 4,500+ passionate problem-solvers on a mission to increase medical practice success and improve patient outcomes:

• Consistently ranked as a Top Place to Work

• 2025 Globee Business Awards: Gold Globee for "Technology Team of the Year"

• 2025 Black Book Awards: Ranked #1 EHR in 11 Specialties

• Florida Venture Forum: Venture-Backed Company of the Year

We are growing fast, thinking big, and we are just getting started.

Ready to modernize medicine with us?

Job Description Summary:

ModMed is hiring a driven Software Support Specialist I to join our positive, passionate, and high-performing Client Services team focused on providing best-in-class software support service to our expanding client base of EMR users. This is an exciting opportunity to be a part of an exceptional team within a fast-paced Healthcare IT company that is truly Modernizing Medicine! This position is a hybrid role and is based in our Boca Raton, FL office.

Your Role:

• Deliver an exceptional client experience by identifying and documenting client needs and issues, answering incoming inquiries, effectively applying problem-solving techniques, educating clients, and following issues through to their successful resolution.

• Based on your experience and the department’s needs, you will be placed on either the Clinical or Practice Management Support team. Comprehensive training will be provided to prepare you for success in your assigned area.

• Provide consistent, professional, and high-quality client support to our client base.

• Establish procedures to ensure client satisfaction and quality service delivery.

• Communicate and collaborate across teams and departments to help resolve issues.

• Replicate and document issues for further escalation.

Skills & Requirements:

• Bachelor Degree, preferred.

• 1-2 years of related experience.

• Manage/ field 25+ inbound calls per day.

• If local, the ability to work onsite at our Boca Raton HQ Office 3 days a week.

• Demonstrated expertise with evaluating, troubleshooting, and following up on customer software application issues.

• Experience within a medical practice and/or EMR experience is preferred.

• Basic knowledge of Apple platforms: Mac, iPad, iPhone/iPad iOS.

• Knowledge of bug tracking software such as Zen and Jira.

• Excellent interpersonal, verbal, and written communication skills.

• Ability to effectively prioritize and manage time.

ModMed Benefits Highlight:

At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:

United States

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
• 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
• Generous Paid Time Off and Paid Parental Leave programs,
• Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
• Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,
• Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
• Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles,
• Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.