ServiceNow Business Process Consultant (Manager)

Huron; Chicago (IL); Hybrid; USD 145,000 - 170,000; Full time

Benefits offered by this job

Annual incentive program

Medical, dental and vision coverage

Wellness programs

Job summary

Huron is seeking a ServiceNow Business Process Consultant (Manager) to lead enterprise ServiceNow implementations across CSM, HRSD, EAM and more, in a client-facing role with hybrid delivery. You will drive requirements, design future state processes, and mentor teams to deliver measurable automation outcomes.

As a Manager, you will guide workshops, define user stories, and demonstrate best-practice ServiceNow capabilities while collaborating with senior stakeholders.

Qualifications

• Bachelor’s or Master’s degree in a related field or equivalent work experience.
• 3+ years as a ServiceNow Business Process Consultant in complex implementations.
• 6+ greenfield ServiceNow module implementations (CSM, HRSD, EAM, etc).
• Current ServiceNow Certified System Administrator (CSA) REQUIRED.
• ServiceNow Learning Business Process Analyst Practitioner or Business Process Analyst Professional badge REQUIRED.
• Agile 2.0 and Test Management 2.0 training; and/or multiple micro-certifications.
• Experience with hybrid waterfall / agile delivery for ServiceNow implementations.
• Strong User Story definition and documentation skills.

Responsibilities

• Analyze process data, identify trends, and derive insights to inform decisions.
• Develop performance metrics and KPIs to measure automation impact.
• Facilitate workshops and collaborative sessions to gather requirements and define future state processes.
• Define and document user stories and acceptance criteria for solutions.
• Demonstrate out-of-box ServiceNow functionality to clients and stakeholders.
• Coach clients in developing and executing User Acceptance Test plans.

Skills

Analytical skills

Communication

Workshop facilitation

User story writing

Agile / Scrum

Problem solving

Education

Bachelor’s or Master’s degree in related field

ServiceNow CSA certification

ServiceNow Practitioner badge

Tools

ServiceNow

NowAssist

AI Agents

NowCreate / Best Practices

Job description

Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future. Join our team as the expert you are now and create your future. ServiceNow Business Process Consultant (Manager) Our environment inspires and rewards growth… As a ServiceNow manager, you have the unique ability to specialize in certain areas of enterprise software products that showcase and employ your areas of expertise while pursuing your “career vision”. Huron is big enough to offer the opportunity and exposure you need for your career growth—but small enough to give you individual attention for your professional development. Every Manager adds to who we are as an organization—and the more you evolve, the more we do. An exciting career experience awaits you: It’s intense… it’s analytically rigorous… it’s practical... it’s entrepreneurial… it’s intellectually stimulating—and most definitely—it’s career-defining. It’s the Huron way.

Analytical And Problem-Solving Skills

• Strong analytical skills to analyze process data, identify trends, and draw insights to inform decision-making.
• Ability to troubleshoot process issues, identify root causes, and propose solutions for improvement.
• Experience in developing performance metrics and KPIs to measure the impact of automation initiatives.

Communication And Collaboration

• Excellent communication skills to collaborate effectively with cross-functional teams and stakeholders
• Experience developing PowerPoint visualizations and slide decks to share updates and recommendations
• Ability to communicate technical concepts to non-technical audiences and facilitate productive discussions.
• Skill in building relationships and maintaining open communication channels with clients and project team members.

Technical Expertise

• Strong understanding of ServiceNow across multiple modules
• Skill in facilitating workshops and collaborative sessions to gather requirements and define future state processes.
• Expertise in defining and documenting user stories and acceptance criteria
• Strong experience providing demonstrations of out-of-box ServiceNow functionality
• Knowledge of and experience with ServiceNow Agile 2.0 and Test Management 2.0
• Experience and capability to work with and coach clients in developing and executing User Acceptance Test plans focused on end-to-end use cases
• Proficiency in working with technical leaders in configuring, implementing, and optimizing automation software to meet business requirements.

Project Management Assistance

• Understanding of project management fundamentals to support project planning, scheduling, and tracking.
• Experience executing projects in a hybrid Waterfall / Scrum methodology
• Experience running scrum standups
• Ability to assist in creating project documentation, including project plans, status reports, and risk registers.
• Experience in coordinating project activities, managing deliverables, and ensuring alignment with project timelines and objectives.

Domain Knowledge

• Understanding of the industry and business context in which automation initiatives are implemented.
• Familiarity with industry-specific processes, regulations, and compliance requirements.
• Ability to leverage industry knowledge to tailor automation solutions to meet specific business needs.

Continuous Learning And Adaptability

• Willingness to continue ServiceNow training gaining additional micro-certifications, certifications, and delivery accreditations
• Willingness to stay updated on emerging technologies, automation trends, and best practices.
• Ability to adapt to changing project requirements, priorities, and timelines.
• Commitment to continuous improvement and professional development.

Flexible living locations across the U.S and Canada with travel required for client engagements and team collaboration up to 30%.

Qualifications

• Bachelor’s or Master’s degree in a field related to this position or equivalent work experience
• 3+ years as a ServiceNow Business Process Consultant in increasingly complex implementations; preferably with a ServiceNow Elite-level partner (not an internal role)
• 6+ greenfield implementations of multiple ServiceNow modules as a business process consultant (including NowAssist, AI Agents); experience with one or more of CSM, HRSD, Enterprise Asset Management, SPM, GRC preferred
• Current ServiceNow Certified System Administrator (CSA) REQUIRED
• ServiceNow Learning Business Process Analyst Practitioner or Business Process Analyst Professional badge REQUIRED
• Agile 2.0 and Test Management 2.0 training; and/or multiple micro-certifications
• Completion of ServiceNow Fundamentals for multiple ServiceNow applications – strong preference for CSM, HRSD, SPM, GRC, and / or Enterprise Asset Management
• Strong User Story definition / documentation skills
• Experience with Agile methods, including hybrid waterfall / agile methods used for ServiceNow implementations
• Knowledge / experience with NowCreate / ServiceNow Best Practices
• Ability to solve complex problems creatively with strong critical thinking
• Strong analytical skills coupled with a functional or technical acumen and hands‑on expertise with cloud‑based enterprise solutions
• Strong verbal and written communication skills with ability to articulate results and issues to internal and client teams

The estimated base salary for this job is $145,000 - $170,000 USD. The range represents a good faith estimate of the range that Huron reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel. This job is also eligible to participate in Huron’s annual incentive compensation program, which reflects Huron’s pay for performance philosophy. Inclusive of annual incentive compensation opportunity, the total estimated compensation range for this job is $166,750 - $212,500 USD. The job is also eligible to participate in Huron’s benefit plans which include medical, dental and vision coverage and other wellness programs. The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future.

Position Level

Manager

Country

United States of America