Business Change Manager

LA International; United States; Remote; USD 90,000 - 140,000; Full time

Job summary

LA International is seeking a Business Change Manager to plan, coordinate and deliver people- and process-related changes for project benefits realization. The role translates project outputs into business readiness, adoption and sustained change across functions.

The BCM will ensure delivery of process, training, communications and adoption activities to support realisation of project benefits, driving long-term value and successful business change.

Qualifications

• Experience delivering business change in complex organisational environments.
• Strong stakeholder management, facilitation and influencing skills.
• Ability to translate technical and system changes into business impacts.
• Training design, development and deployment experience with adult learning principles.
• Strong communication skills across multiple stakeholder groups.
• Analytical skills to support KPI tracking and benefits measurement.
• Familiarity with structured change frameworks and methodologies.
• Ability to work across functions and operate at both strategic and operational levels.

Responsibilities

• Lead business engagement across all impacted teams and functions.
• Develop and own the change strategy and change plan, including impact assessment, stakeholder planning, communications, training, cutover and adoption activities.
• Ensure understanding of required process and system changes, including standardised templates and workflows.
• Coordinate business readiness activities and onboarding for internal and external stakeholders.
• Develop and deliver communication materials aligned to the project plan.
• Design and deliver training, user enablement and competency development with measurable uptake targets.
• Assess change impacts on processes, roles and ways of working; define mitigation strategies and transition actions.
• Monitor and manage resistance to change, escalating people-related risks as necessary.
• Implement interventions to maintain engagement and minimise disruption.
• Support benefits realisation tracking, KPI measurement and post‑go‑live performance monitoring.
• Ensure clear and structured handover to BAU teams, including sustainment activities.
• Drive adoption and embed new behaviours, ensuring long‑term operational success.

Skills

Change management

Stakeholder management

Communication skills

Training design

Adult learning

Cross-functional

KPI tracking

Analytical ability

Job description

Business Change Manager

Role Definition

The Business Change Manager (BCM) is responsible for planning, coordinating and delivering the people- and process-related changes required for the project to realise its intended benefits. The role translates project outputs into business readiness, adoption and sustained operational change.

Role Purpose

The BCM ensures that process, behavioural, training, communications, and adoption activities are delivered to support realisation of project benefits. The role is accountable for ensuring successful business adoption of new solutions, behaviours and operating models.

Key Responsibilities

• Lead business engagement across all impacted teams and functions.
• Develop and own the change strategy and change plan, including impact assessment, stakeholder planning, communications, training, cutover and adoption activities.
• Ensure understanding of required process and system changes, including standardised templates and workflows.
• Coordinate business readiness activities and onboarding for internal and external stakeholders.
• Develop and deliver communication materials aligned to the project plan.
• Design and deliver training, user enablement and competency development with measurable uptake targets.
• Assess change impacts on processes, roles and ways of working; define mitigation strategies and transition actions.
• Monitor and manage resistance to change, escalating people-related risks as necessary.
• Implement interventions to maintain engagement and minimise disruption.
• Support benefits realisation tracking, KPI measurement and post‑go‑live performance monitoring.
• Ensure clear and structured handover to BAU teams, including sustainment activities.
• Drive adoption and embed new behaviours, ensuring long‑term operational success.

Key Deliverables

• Stakeholder engagement plan
• Business readiness assessments
• Change impact assessments
• Training content, plan and schedule
• Communications materials and channels strategy
• Updated RACI for impacted areas
• Benefits realisation framework and measurement approach
• BAU handover and sustainment plan

Skills & Experience Required

• Experience delivering business change in complex organisational environments.
• Strong stakeholder management, facilitation and influencing skills.
• Understanding of commercial, financial or cost management processes (desirable).
• Ability to translate technical and system changes into business impacts.
• Training design, development and deployment experience with adult learning principles.
• Strong communication skills across multiple stakeholder groups.
• Analytical skills to support KPI tracking and benefits measurement.
• Familiarity with structured change frameworks and methodologies.
• Ability to work across functions and operate at both strategic and operational levels.

LA International

LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.

A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.

Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.