Business Center Concierge

Kalahari Resorts LLC; Pocono (ID); Hybrid; USD 2,066,000 - 3,444,000; Full time

Benefits offered by this job

Career growth opportunities

401(k) matching

Paid time off

Holiday compensation

Health, dental, and vision coverage

Employee appreciation events

Education assistance

Job summary

Kalahari Resorts & Conventions in the Pocono region seeks a Business Center Concierge to provide business and guest services for convention guests, manage guest packages, and assist with posting and presenting guest checks.

As a member of the leadership team, you will embody our Promise to Lead with Love, guiding and supporting associates while delivering extraordinary guest experiences.

Qualifications

• General knowledge of convention center practices.
• Basic working knowledge of equipment and supplies.
• Excellent communication skills and ability to delegate tasks.
• Able to respond quickly and professionally to client/management requests.
• Leadership style rooted in collaboration, respect, and service.

Responsibilities

• Answer calls, emails, and radio messages for Banquets and route messages.
• Greet and assist associates, clients, and vendors; respond to event inquiries and policies.
• Organize and maintain event files: BEOs, resumes, labels, diagrams, timelines, menus, service notes.
• Create and distribute daily/weekly Banquets communications to Culinary, Stewarding, Engineering, Housekeeping, Security, and A/V.
• Support Banquet Managers with room set-up details, linen and equipment needs, signage, and special arrangements.
• Assist with post-event documentation such as consumption sheets, checklists, incident notes, lost-and-found routing, and billing support.

Skills

Customer service

Excellent communication

Delegation

Availability nights weekends holidays

Leadership collaboration service

Job description

Job Title

Business Center Concierge

Location(s)

Description

Help Deliver the Kalahari Experience

At Kalahari Resorts & Conventions, we don’t just create vacations - we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality.

But we’re more than a resort. As a family-owned company, our Promise is simple: Lead with Love. This means caring deeply for our guests, associates, and communities—treating people like family, giving back generously, and creating spaces where everyone feels valued.

Through our partnership with charity: water, we’re also committed to bringing clean water to one million people in Africa.

Business Center Concierge

Kalahari Resorts & Conventions is seeking a Business Center Concierge. In this role, you will be responsible for providing business and support services to convention guests, track and expedite guest packages, and assist in preparing posting and presentation of guest checks.

As part of our leadership team, you’ll embody our Promise to Lead with Love—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences.

This is an hourly wage role.

Key Responsibilities

• Answer all incoming calls, emails, and radio communications to the Banquets department and route messages appropriately
• Greet and assist associates, clients, and vendors; respond to routine inquiries regarding event details, meeting space, policies, and procedures
• Prepare, organize, and maintain event files including Banquet Event Orders (BEOs), resumes, food labels, diagrams, timelines, menus, and service notes; ensure version control and timely distribution.
• Create and distribute daily/weekly Banquets communications (function sheets, event summaries, staffing notes) to Culinary, Stewarding, Engineering, Housekeeping, Security, and A/V as applicable.
• Support Banquet Managers with event planning tasks including room set-up details, linen and equipment needs, signage requests, and special arrangements.
• Assist with post-event documentation such as consumption sheets, checklists, incident notes, lost-and-found routing, and billing support documentation as requested.

What We’re Looking For

• General knowledge of the practices and procedures of the convention center.
• Must have basic working knowledge of equipment and supplies.
• Must possess excellent communication skills and can delegate tasks.
• Must be able to respond to changes and requests by clients and management quickly, pleasantly and professionally.
• A leadership style rooted in collaboration, respect, and service to others.
• Must have availability of nights, weekends, & holidays.

A Sampling of Our Benefits

Our team enjoys a comprehensive benefits package, including:

• Career growth opportunities with promotion from within
• 401(k) matching, paid time off, and holiday compensation
• Health, dental, and vision coverage for full-time associates
• Employee appreciation events, discounts, and perks at all resorts
• Education assistance programs to help advance your career

Be Part of Something Extraordinary

At Kalahari, we believe the best leaders Lead with Love—because love builds trust, inspires growth, and creates experiences that last a lifetime. That’s why we’re proud to be recognized by Forbes as one of America’s Best Midsize Employers, America’s Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.

| Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA |

Kalahari Resorts & Conventions is an Equal Opportunity Employer.

Wisconsin Dells - 608-254-5466 ext. 42123

Pennsylvania - 570-580-6000 ext. 21077

Texas - 512-582-4765