Business Assistant II

Sunshine Smile Designs; Florida; On-site; USD 42,000 - 66,000; Full time

Job summary

Sunshine Smile Designs in Zephyrhills, FL is seeking a Dental Treatment Coordinator to bridge clinical teams and patients, guiding treatment plans and financing options. You’ll build trust, educate patients, and help them move confidently toward care.

The ideal candidate combines exceptional customer service with a business mindset, is an excellent communicator, and can manage multiple priorities while growing into future leadership opportunities within the practice.

Qualifications

• Customer service orientation with a business mindset.
• Comfort discussing treatment plans and finances with patients.
• Dental experience preferred, especially in treatment planning, insurance, scheduling, collections or patient financing.

Responsibilities

• Present treatment plans clearly to patients.
• Educate patients on care, costs, insurance benefits, and financing options.
• Build trust and overcome barriers to treatment.
• Follow up on unscheduled treatment and drive case acceptance.
• Coordinate appointments for a smooth patient experience from consultation to treatment.
• Verify insurance benefits and provide accurate financial estimates.
• Collect payments and discuss financing when appropriate.
• Maintain patient records and treatment documentation.
• Collaborate with doctors, clinical teams, and front office to meet goals.
• Identify opportunities to improve the patient experience.

Skills

Customer service

Communication

Organization

Relationship building

Multitasking

Proactive

Dental experience

Job description

Are you a people-person who loves helping patients, building relationships, and making an impact? We’re looking for a motivated and confident Dental Treatment Coordinator to join our growing team in Zephyrhills.

This is more than a treatment coordinator position—it’s an opportunity to build a career in dental leadership. We’re looking for someone who wants to grow with the practice, take on greater responsibility, and develop into future leadership opportunities as they become available.

What You’ll Do

As a Treatment Coordinator, you’ll be the bridge between the clinical team and our patients, helping them understand their recommended treatment and feel confident moving forward with their care.

• Present treatment plans clearly and confidently to patients
• Educate patients on recommended care, costs, insurance benefits, and financial options
• Build trust with patients and help overcome barriers to treatment
• Follow up on unscheduled treatment and help drive case acceptance
• Coordinate appointments and ensure patients have a smooth experience from consultation through treatment
• Verify insurance benefits and provide accurate financial estimates
• Collect payments and discuss financing options when appropriate
• Maintain accurate patient records and treatment documentation
• Partner with doctors, clinical teams, and front office staff to achieve practice goals
• Help maintain productive schedules and identify opportunities to improve the patient experience

Who We’re Looking For

We’re looking for someone who combines exceptional customer service with a strong business mindset. You should be comfortable discussing treatment and finances while remaining compassionate and focused on what is best for the patient.

Dental experience is strongly preferred, particularly experience with treatment planning, case presentation, insurance, scheduling, collections, or patient financing.

The ideal candidate is:

• Confident and professional
• Goal-oriented and motivated by results
• An excellent communicator and relationship builder
• Organized and able to manage multiple priorities
• Accountable and proactive
• Excited to learn, develop, and take on greater responsibility

A Role With Room to Grow

We believe great team members should have somewhere to go.

For the right person, this position offers a clear pathway for professional development and advancement. You'll have the opportunity to strengthen your knowledge of dental operations, patient management, production goals, and practice performance while developing skills that can prepare you for future leadership and management opportunities.

What We Offer

• Full-time position
• Career development and advancement opportunities
• Supportive, team-oriented culture
• Opportunity to make a measurable impact on practice growth
• Stable career opportunity with an established and growing dental organization

If you’re passionate about helping patients say yes to the care they need and want an opportunity where your performance can open doors to future growth, we’d love to meet you.