Business Assistant

Johnson Family Dental; Schaumburg (IL); On-site; USD 27,552 - 33,062; Full time

Job summary

Acierno Dental is seeking a friendly, organized Business Assistant to join our front office team, ensuring a smooth patient experience from check-in through checkout. The ideal candidate thrives in a fast-paced dental environment and excels at communication, coordination, and problem solving.

Responsibilities include greeting patients, scheduling, handling inquiries, verifying insurance, and maintaining accurate records while collaborating with clinical staff to optimize patient flow.

Qualifications

• Previous front office, customer service, or dental office experience preferred.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Comfortable working with scheduling and office software systems.
• Detail-oriented with a patient-first mindset.
• Positive attitude and ability to work well in a team environment.

Responsibilities

• Greet and check in patients with a warm and professional attitude
• Manage appointment scheduling and maintain an efficient daily schedule
• Answer phone calls, respond to patient inquiries, and provide excellent customer service
• Verify insurance coverage and assist with billing and payment processing
• Maintain accurate patient records and update information as needed
• Coordinate with clinical staff to ensure smooth patient flow
• Support overall office organization and front desk operations

Skills

Front office experience

Communication

Organization

Scheduling software

Attention to detail

Teamwork

Job description

Overview

About us

At Acierno Dental, our team is committed to making dental visits positive, stress-free and even fun!

We are seeking a friendly, organized, and detail-oriented Business Assistant to join our front office team. This role is essential in creating a smooth patient experience from the moment they walk in the door. The ideal candidate enjoys working with people, thrives in a fast-paced environment, and takes pride in keeping operations running efficiently.

Schedule (days/hours)

Monday 8am-5pm, Tuesday 7am-7pm, Wednesday 7am-7pm, Thursday 7am-7pm, Friday 7am-1pm (office hours schedule will vary depending on the hours they are available).

Responsibilities

• Greet and check in patients with a warm and professional attitude
• Manage appointment scheduling and maintain an efficient daily schedule
• Answer phone calls, respond to patient inquiries, and provide excellent customer service
• Verify insurance coverage and assist with billing and payment processing
• Maintain accurate patient records and update information as needed
• Coordinate with clinical staff to ensure smooth patient flow
• Support overall office organization and front desk operations

Qualifications

• Previous front office, customer service, or dental office experience preferred
• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Comfortable working with scheduling and office software systems
• Detail-oriented with a patient-first mindset
• Positive attitude and ability to work well in a team environment

Preferred Qualifications

• Previous experience in a dental or medical office setting

Compensation

$20-$24

About Us

Benefits are determined by employment status/hours worked and include paid time off (“PTO”), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan.

Smile Brands supports over 650 affiliated dental practices across 28 states all focused on a single mission of delivering Smiles For Everyone!® Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site.

Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at [e-mail]