Business Architect - Public Safety

NWN; Boston (MA); Remote; USD 140,000 - 170,000; Full time

Job summary

NWN in Boston is seeking a Business Architect to lead presales for Public Safety, advising on architecture, requirements, and high level designs for NG911, cloud call handling, CAD, mapping and security. You will develop SOWs, BOMs and proposals while coordinating with sales and product teams.

The role requires 5+ years in Public Safety, strong cross-functional collaboration, and vendor certifications. Remote US work is available; travel as needed.

Qualifications

• Bachelor's Degree in CS/IS or related field.
• 4–6 years leading technical projects in integration or support services.
• 5+ years designing complex communications systems.
• 5+ years in Public Safety communications; knowledge of Motorola VESTA 9-1-1/VESTA NXT and NG911.
• Sales Engineer/Solution Architect experience in public safety with complex sales cycles.
• Strong knowledge of emergency communications tech: cloud call handling, CAD, analytics, location services, AI, cybersecurity.
• Experience with partner ecosystems and cross-functional collaboration in a solutions-provider.
• Familiarity with IP networking, security, virtualization, and data center solutions.
• Vendor certifications in Public Safety tech preferred; AVIXA, Cisco a plus.
• Certifications in Route Switch, VoIP, UC, Contact Center, Wireless, Server, Storage, Virtualization, etc. required.
• Defined area of specialization supported by certification or equivalent experience.

Responsibilities

• Act as lead technical resource during presales, advising on Public Safety solutions.
• Drive technology evaluation, client discovery (on-site/remote), requirements, architecture, and presentations.
• Develop SOWs, BOMs, system designs, and proposals for NG911, cloud call handling, and more.
• Prepare quotes, support sales cycle from discovery to post-sale tech assistance.
• Build relations with vendor partners; collaborate with NWN Product Management.
• Work cross-functionally with EMP, networking, cybersecurity, and other teams to deliver integrated solutions.
• Attend onsite meetings and industry events with sales reps; support deal closures.
• Resolve technical issues to ensure customer satisfaction; provide vendor-trained guidance.
• Contribute to RFP responses and technical docs for public safety agencies.
• Maintain ongoing professional development and certifications; perform internal training as needed.

Skills

presales leadership

solution architecture

vendor partnerships

cross-functional collaboration

emergency communications

public safety

Education

Bachelor's in CS/IS or related

Tools

Public Safety tech

NG911

CAD

Job description

Business Architect - Public Safety

US-MA-Boston

Job ID: 2026-7433

Type: Regular Full-Time

# of Openings: 1

Category: SLSENG

Remote - United States

Responsibilities

• Act as the lead technical resource during the presales process, working closely with the sales team as the key advisor on Public Safety solutions.
• Drive technology evaluation stages, including client discovery (on-site/remote), requirements gathering, solution architecture, and presentations.
• Develop detailed Scopes of Work (SOW), Bill of Materials (BOM), system designs, and proposals for complex NG911, cloud-based call handling, recording/analytics, CAD, mapping, location services, cybersecurity, and AI-enhanced emergency communications solutions.
• Turn around accurate quotes efficiently and support the full sales cycle from discovery through implementation and post-sale technical assistance.
• Build and maintain strong relationships with vendor partners while collaborating with NWN's Product Management team.
• Work cross-functionally with internal teams including EMP (Experience Management Platform), networking, cybersecurity, visual collaboration, managed services, and other groups to deliver integrated solutions and accelerate deal closure.
• Attend onsite customer meetings, industry events and presentations with sales reps.
• Identify and resolve technical issues to ensure customer satisfaction across the sales and delivery process.
• Demonstrate continued technical expertise through vendor certifications and deliver training to sales teams and customers as needed.
• Contribute to proposal development, RFP responses, and technical documentation tailored to public safety agencies (primary/secondary PSAPs, government, schools, campuses, enterprises, and hospitals).
• Possess solid business acumen skills: Strategic Thinking & Problem Solving, Communication Effectiveness & Influence, Financial Literacy, Analytical Skills, Risk/Exposure Evaluation, Critical Thinking, etc. Position requires on-going self-study to continuously improve skills relative to strategic technology direction and service offerings. Recurring report requirements may include but are not limited to: time sheets, expense reports, billable time sheets, task completion documentation

Qualifications

• Bachelor's Degree in Arts/Sciences (BA/BS) in Computer Science, Information Systems or related experience. Required
• 4-6 years of experience in a technical leadership role on small to medium size projects in the areas of integration or support services. Required
• 5+ Years Minimum hands-on experience designing complex communications systems. Required
• 5+ years of experience in Public Safety communications, preferably with deep knowledge of Motorola Solutions (VESTA 9-1-1/VESTA NXT call handling) and NG911 ecosystems. Required
• Proven experience as a Sales Engineer or Solution Architect in the public safety/SLED space, with a track record of supporting complex sales cycles, quote development, and deal closure. Required.
• Strong working knowledge of emergency communications technologies including cloud-based call handling, CAD, recording/analytics, location services (e.g., RapidSOS), AI triage/automation, cybersecurity, and related integrations.
• Experience with partner ecosystems and cross-functional collaboration in a solutions provider environment.
• Familiarity with IP communications, networking, security, virtualization, and data center solutions.
• Ability to architect cost-effective, reliable, and supportable designs based on client needs and industry best practices.
• Vendor certifications in Public Safety technologies (e.g., Motorola-related) preferred; AVIXA, Cisco, or similar a plus.
• Various industry certification completion (i.e: CCNP, CCDP, or equivalent, EMC, VMWare, Citrix, NetApp, or HPe written Certification (i.e. EMC Proven Professional, VSTP)). Required
• Defined area of Specialization supported by certification or equivalent experience (i.e. Route Switch, VoIP, Unified Communications, Contact Center, Wireless, Server, Storage, Virtualization, Backup and Recovery, VDI). Required

Remote: Job duties are performed from the employee's home home or another approved remote location. Remote employees are expected to maintain productivity, communication, and availability during agreed-upon working hours, in alignment with company policies.

Requires Travel - Yes

All offers of employment at NWN are contingent upon the successful completion of a comprehensive background check. This process ensures a safe and secure work environment for all employees.

NWN is an Equal Opportunity Employer: NWN provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.

Equal Opportunity Employer, including disability/protected veterans

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