Business Architect - Public Safety

APCO International; Boston, Northern (MA, KY); Hybrid; USD 120,000 - 190,000; Full time

Job summary

NWN is seeking a Business Architect for Public Safety to join our forces in the US. You will serve as a technical advisor to the sales team, guiding presales activities and shaping Public Safety solutions that meet client needs.

Responsibilities include creating SOWs and BOMs, designing complex NG911 and AI-enabled solutions, and ensuring proposals align with customer requirements. You will travel as needed to support engagements and deliver expert guidance across teams.

Qualifications

• Bachelor's Degree in Computer Science, Information Systems or related field.
• 4-6 years in technical leadership on complex integration/support projects.
• 5+ years in public safety communications (NG911) and related ecosystems.
• Proven Sales Engineer/solution architect experience in public safety/SLED.
• Strong knowledge of emergency communications technologies and cybersecurity.

Responsibilities

• Lead presales resources for Public Safety solutions with the sales team.
• Drive client discovery, requirements gathering, solution architecture and presentations.
• Develop Scopes of Work (SOW), BOMs, system designs and credible proposals.
• Turn around quotes efficiently and support the full sales cycle to deployment.
• Collaborate with vendor partners and NWN Product Management.

Skills

Technical leadership

Public Safety

Solution architecture

Presales support

Vendor relationships

Cross-functional collaboration

Emergency communications

Cybersecurity

RFP responses

Education

Bachelor's Degree in Computer Science/Information Systems or related

Tools

VESTA 9-1-1 / VESTA NXT

CAD

NG911 ecosystem

RapidSOS

Cloud-based call handling

Job description

Business Architect - Public Safety

US-MA-Boston

Job ID: 2026-7433

Type: Regular Full-Time

# of Openings: 1

Category: SLSENG

Remote - United States

Responsibilities

The Business Architect of Public Safety will provide expert technical sales support and engineering services for NWN's robust Public Safety portfolio, assisting with client needs analysis, solution design, proposal generation, scope of work development, and maintaining strategic relationships with key partners. This role serves as a critical technical advisor and liaison to support the sales team within the niche public safety market (NG911, PSAPs, emergency communications).

• Act as the lead technical resource during the presales process, working closely with the sales team as the key advisor on Public Safety solutions.
• Drive technology evaluation stages, including client discovery (on-site/remote), requirements gathering, solution architecture, and presentations.
• Develop detailed Scopes of Work (SOW), Bill of Materials (BOM), system designs, and proposals for complex NG911, cloud-based call handling, recording/analytics, CAD, mapping, location services, cybersecurity, and AI-enhanced emergency communications solutions.
• Turn around accurate quotes efficiently and support the full sales cycle from discovery through implementation and post-sale technical assistance.
• Build and maintain strong relationships with vendor partners while collaborating with NWN's Product Management team.
• Work cross-functionally with internal teams including EMP (Experience Management Platform), networking, cybersecurity, visual collaboration, managed services, and other groups to deliver integrated solutions and accelerate deal closure.
• Attend onsite customer meetings, industry events and presentations with sales reps.
• Identify and resolve technical issues to ensure customer satisfaction across the sales and delivery process.
• Demonstrate continued technical expertise through vendor certifications and deliver training to sales teams and customers as needed.
• Contribute to proposal development, RFP responses, and technical documentation tailored to public safety agencies (primary/secondary PSAPs, government, schools, campuses, enterprises, and hospitals).
• Possess solid business acumen skills: Strategic Thinking & Problem Solving, Communication Effectiveness & Influence, Financial Literacy, Analytical Skills, Risk/Exposure Evaluation, Critical Thinking, etc. Position requires on-going self-study to continuously improve skills relative to strategic technology direction and service offerings. Recurring report requirements may include but are not limited to: time sheets, expense reports, billable time sheets, task completion documentation

Qualifications

• Bachelor's Degree in Arts/Sciences (BA/BS) in Computer Science, Information Systems or related experience. Required
• 4-6 years of experience in a technical leadership role on small to medium size projects in the areas of integration or support services. Required
• 5+ Years Minimum hands-on experience designing complex communication systems. Required
• 5+ years of experience in Public Safety communications, preferably with deep knowledge of Motorola Solutions (VESTA 9-1-1/VESTA NXT call handling) and NG911 ecosystems. Required
• Proven experience as a Sales Engineer or Solution Architect in the public safety/SLED space, with a track record of supporting complex sales cycles, quote development, and deal closure. Required.
• Strong working knowledge of emergency communications technologies including cloud-based call handling, CAD, recording/analytics, location services (e.g., RapidSOS), AI triage/automation, cybersecurity, and related integrations.
• Experience with partner ecosystems and cross-functional collaboration in a solutions provider environment.
• Familiarity with IP communications, networking, security, virtualization, and data center solutions.
• Ability to architect cost-effective, reliable, and supportable designs based on client needs and industry best practices.
• Vendor certifications in Public Safety technologies (e.g., Motorola-related) preferred; AVIXA, Cisco, or similar a plus.
• Various industry certification completion (i.e: CCNP, CCDP, or equivalent, EMC, VMWare, Citrix, NetApp, or HPe written Certification (i.e. EMC Proven Professional, VSTP)). Required
• Defined area of Specialization supported by certification or equivalent experience (i.e. Route Switch, VoIP, Unified Communications, Contact Center, Wireless, Server, Storage, Virtualization, Backup and Recovery, VDI). Required

Remote: Job duties are performed from the employee's home home or another approved remote location. Remote employees are expected to maintain productivity, communication, and availability during agreed-upon working hours, in alignment with company policies.

Requires Travel - Yes

All offers of employment at NWN are contingent upon the successful completion of a comprehensive background check. This process ensures a safe and secure work environment for all employees.

NWN is an Equal Opportunity Employer: NWN provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.

Equal Opportunity Employer, including disability/protected veterans

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