Business Apps Development & Support Manager

nc; North Carolina; On-site; USD 92,000 - 123,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid holidays

Vacation days

Parental leave

Job summary

The North Carolina Department of Revenue is seeking an IT Business Systems/Planning Manager to lead tax systems applications such as Data Capture, Vehicle Tax System, Fuel Tracking System, DocQuery, EngageOne, IFP, PayCourier, and PSRM, ensuring alignment with agency priorities.

You will plan and direct activities, manage technical resources, collaborate with vendors, provide production support through the SDLC using ITIL, and develop staff across the division with a focus on reliability and

Qualifications

• Proven ability to establish and maintain effective working relationships with vendors, contractors and consultants.
• Ability to review staff work for quality and timely delivery.
• Experience with resource allocation and personnel management in a multi-discipline IT environment.
• Ability to translate customer needs into appropriate technical solutions.
• Ability to mentor and cross-train staff to avoid single points of failure.

Responsibilities

• Provide leadership for the agency's tax applications to meet priorities.
• Plan and direct activities, manage technical resources, and work with vendors to achieve outcomes.
• Provide production support across the software lifecycle using ITIL and enforce standards.

Skills

Vendor management

Staff leadership

Resource allocation

Customer needs translation

Mentor staff

Tools

ITIL

Job description

Agency

Dept of Revenue

Division

INFORMATION TECHNOLOGY

Job Classification Title

IT Business Systems/Planning Manager (NS)

Position Number

60081373

Grade

DT11

About Us

The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.

Description of Work

***PLEASE NOTE: THIS WILL CLOSE AT 11:59 P.M. THE DAY PRIOR TO THE END DATE LISTED ON THIS JOB POSTING***

This is an anticipated vacancy.

The Business Systems Administration & Testing Division is responsible for providing enterprise-wide services to internal and external customers. Services include planning, design, configuration, development, testing, and production support for various workflow applications and several systems which process tax schedules.

Business Applications Development and Support unit is responsible for various tax applications and solutions such as Data Capture, Vehicle Tax System, DocQuery, Fuel Tracking System, and the Public Sector Revenue Management (PSRM) System which process several tax schedules through development, implementation and production support. This unit is also responsible for forms development.

This position will provide leadership for the agency's applications related to tax systems such as Data Capture, Vehicle Tax System, Fuel Tracking System, DocQuery, EngageOne, Intelligent Forms Processing (IFP), PayCourier, Scanners/Rescanners, and the Public Sector Revenue Management (PSRM) to achieve goals and objectives of the NC Department of Revenue. This position will be responsible for planning and directing activities based on agency priorities, managing technical resources, working with the vendors and contractors to achieve desired outcome, and production support of the applications. This position provides technical support throughout the software development lifecycle using ITIL framework, develops and enforces operational standards, and is responsible for the professional growth and development of staff.

Knowledge Skills and Abilities/Management Preferences

• Proven experience to establish and maintain effective working relationships with vendors, contractors, and consultants to drive accountability and to ensure timely and accurate deliverables.
• Ability to technically review work of staff to assure high quality, quantity and efficient operation when projects or tasks are completed.
• Thorough knowledge and experience involved in resource allocation and personnel management with forms designers, software developers and system administrators.
• Ability to understand customer needs, including the level of urgency, and translate them into appropriate solutions.
• Ability to mentor and cross-train staff to avoid single point of failures.

Recruitment Range: $91,600 - $123,000

Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The knowledge, skills, and abilities listed in the vacancy announcement should be used as management preferences and be used to screen for the m o st qualified pool of applicants.

COMPENSATION & BENEFITS:

The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program ( numerous high-quality, low-cost benefits on a pre-tax basis).

Some highlights include:

• The best funded pension plan/retirement system in the nation according to Moody's Investor's Service
• Twelve paid holidays per year
• Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year
• Twelve sick days/year which are cumulative indefinitely
• Paid Parental Leave
• Personal Observance Leave and Community Service Leave
• Longevity pays lump sum payout yearly based on length of service
• 401K and 457 plans
• Eligibility for the Public Service Loan Forgiveness Program

The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue t o fund vita l public services. We are an employer of choice offering excellent benefits, compe titive pay, prof essional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religi