Business Apps Development & Support Manager

State of North Carolina - Revenue; North Carolina; On-site; USD 92,000 - 123,000; Full time

Job summary

North Carolina Department of Revenue seeks an IT Business Systems/Planning Manager to oversee enterprise tax applications, including Data Capture, Vehicle Tax System, DocQuery, EngageOne, IFP, PayCourier, Scanners/Rescanners, and PSRM.

You will manage vendors, contractors, and staff, align projects with agency priorities, and ensure ITIL-based production support and standards for reliable service delivery.

Qualifications

• Experience leading enterprise tax applications and lifecycle management.
• Ability to translate agency priorities into project plans and deliverables.
• Strong vendor, contractor, and staff oversight to ensure quality results.

Responsibilities

• Lead planning and directing activities for agency tax systems projects.
• Collaborate with vendors, contractors, and internal teams to meet milestones.
• Provide ITIL-driven production support and enforce operational standards.

Skills

Vendor management

Stakeholder management

Resource allocation

People management

Mentoring staff

Education

Bachelor’s degree in economics, business administration, public policy, information science, or closely related field

Associate degree in economics, business administration, public policy, information science, or closely related field

Tools

Data Capture

Vehicle Tax System

DocQuery

EngageOne

Intelligent Forms Processing (IFP)

PayCourier

Scanners/Rescanners

PSRM System

Job description

AgencyDept of RevenueDivisionINFORMATION TECHNOLOGYJob Classification TitleIT Business Systems/Planning Manager (NS)Position Number60081373GradeDT11About UsThe North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.Description of Work***PLEASE NOTE: THIS WILL CLOSE AT 11:59 P.M. THE DAY PRIOR TO THE END DATE LISTED ON THIS JOB POSTING***This is an anticipated vacancy.The Business Systems Administration & Testing Division is responsible for providing enterprise-wide services to internal and external customers. Services include planning, design, configuration, development, testing, and production support for various workflow applications and several systems which process tax schedules.Business Applications Development and Support unit is responsible for various tax applications and solutions such as Data Capture, Vehicle Tax System, DocQuery, Fuel Tracking System, and the Public Sector Revenue Management (PSRM) System which process several tax schedules through development, implementation and production support. This unit is also responsible for forms development.This position will provide leadership for the agency’s applications related to tax systems such as Data Capture, Vehicle Tax System, Fuel Tracking System, DocQuery, EngageOne, Intelligent Forms Processing (IFP), PayCourier, Scanners/Rescanners, and the Public Sector Revenue Management (PSRM) to achieve goals and objectives of the NC Department of Revenue. This position will be responsible for planning and directing activities based on agency priorities, managing technical resources, working with the vendors and contractors to achieve desired outcome, and production support of the applications. This position provides technical support throughout the software development lifecycle using ITIL framework, develops and enforces operational standards, and is responsible for the professional growth and development of staff.Knowledge Skills and Abilities/Management PreferencesProven experience to establish and maintain effective working relationships with vendors, contractors, and consultants to drive accountability and to ensure timely and accurate deliverables.Ability to technically review work of staff to assure high quality, quantity and efficient operation when projects or tasks are completed.Thorough knowledge and experience involved in resource allocation and personnel management with forms designers, software developers and system administrators.Ability to understand customer needs, including the level of urgency, and translate them into appropriate solutions.Ability to mentor and cross-train staff to avoid single point of failures.Recruitment Range: $91,600 - $123,000Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The knowledge, skills, and abilities listed in the vacancy announcement should be used as management preferences and be used to screen for the m o st qualified pool of applicants.COMPENSATION & BENEFITS: The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program ( numerous high-quality, low-cost benefits on a pre-tax basis).Some highlights include:The best funded pension plan/retirement system in the nation according to Moody’s Investor’s ServiceTwelve paid holidays per yearFourteen vacation days per year which increase as length of service increases and accumulates year-to-yearTwelve sick days/year which are cumulative indefinitelyPaid Parental LeavePersonal Observance Leave and Community Service LeaveLongevity pays lump sum payout yearly based on length of service401K and 457 plansEligibility for the Public Service Loan Forgiveness ProgramThe North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue t o fund vita l public services. We are an employer of choice offering excellent benefits, compe titive pay, prof essional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. "Tax compliance" is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state.To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit.Applicants eligible for veteran's preference should attach a copy of form DD-214.If you have general questions about the application process, you may contact Human Resources at 919-814-1200 or [e-mail] . Individuals with disabilities requiring disability-related accommodations in the interview process, please call the agency ADA Administrator at 9 19 - 986 - 9688 .Minimum Education and ExperienceSome state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.Bachelor’s degree in economics, business administration, public policy, information science, or closely related field from an appropriately accredited institution and two years of experience in project management, and/or portfolio management; or Associate degree in economics, business administration, public policy, information science, or closely related field from an appropriately accredited institution and three years of experience in project management, and/or portfolio management or closely related field; or an equivalent combination of education and experience.EEO StatementT he State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.Recruiter:Heidi Jean NoltaRecruiter Email:[e-mail]