Business Apps Development & Support Manager

North Carolina Department of Revenue; North Carolina; On-site; USD 92,000 - 123,000; Full time

Benefits offered by this job

Pension plan

Holidays (12)

Vacation days

Sick days

Parental leave

Retirement plans

Job summary

North Carolina Department of Revenue is seeking an IT Business Systems/Planning Manager to lead enterprise tax-system applications and drive strategic IT initiatives. You will guide planning, design, development, testing, and production support across multiple tax platforms and coordinate with vendors and staff to meet agency priorities.

The role requires strong leadership, complex project management, and a focus on delivering reliable, compliant software solutions within the NC state government

Qualifications

• Proven experience to establish and maintain effective working relationships with vendors, contractors, and consultants to drive accountability and to ensure timely and accurate deliverables.
• Ability to technically review work of staff to assure high quality, quantity and efficient operation when projects or tasks are completed.
• Thorough knowledge and experience involved in resource allocation and personnel management with forms designers, software developers and system administrators.
• Ability to understand customer needs, including the level of urgency, and translate them into appropriate solutions.
• Ability to mentor and cross-train staff to avoid single point of failures.

Responsibilities

• Provide leadership for the agency’s tax system applications (Data Capture, Vehicle Tax System, DocQuery, PSRM) to meet goals.
• Plan and direct activities based on agency priorities, manage technical resources, and work with vendors/contractors.
• Provide production support of the applications throughout the software lifecycle using ITIL.
• Develop and enforce operational standards and mentor staff for professional growth.
• Ensure quality delivery and alignment with agency priorities.

Skills

Vendor management

Technical staff review

Resource allocation

Customer needs translation

Mentoring staff

Tools

ITIL

Job description

Job Classification Title

IT Business Systems/Planning Manager (NS)

Agency

Dept of Revenue

Division

INFORMATION TECHNOLOGY

Position Number

60081373

Grade

DT11

About Us

The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.

Description Of Work

***PLEASE NOTE: THIS WILL CLOSE AT 11:59 P.M. THE DAY PRIOR TO THE END DATE LISTED ON THIS JOB POSTING***

This is an anticipated vacancy.

The Business Systems Administration & Testing Division is responsible for providing enterprise-wide services to internal and external customers. Services include planning, design, configuration, development, testing, and production support for various workflow applications and several systems which process tax schedules.

Business Applications Development and Support unit is responsible for various tax applications and solutions such as Data Capture, Vehicle Tax System, DocQuery, Fuel Tracking System, and the Public Sector Revenue Management (PSRM) System which process several tax schedules through development, implementation and production support. This unit is also responsible for forms development.

This position will provide leadership for the agency’s applications related to tax systems such as Data Capture, Vehicle Tax System, Fuel Tracking System, DocQuery, EngageOne, Intelligent Forms Processing (IFP), PayCourier, Scanners/Rescanners, and the Public Sector Revenue Management (PSRM) to achieve goals and objectives of the NC Department of Revenue. This position will be responsible for planning and directing activities based on agency priorities, managing technical resources, working with the vendors and contractors to achieve desired outcome, and production support of the applications. This position provides technical support throughout the software development lifecycle using ITIL framework, develops and enforces operational standards, and is responsible for the professional growth and development of staff.

Knowledge Skills And Abilities/Management Preferences

• Proven experience to establish and maintain effective working relationships with vendors, contractors, and consultants to drive accountability and to ensure timely and accurate deliverables.
• Ability to technically review work of staff to assure high quality, quantity and efficient operation when projects or tasks are completed.
• Thorough knowledge and experience involved in resource allocation and personnel management with forms designers, software developers and system administrators.
• Ability to understand customer needs, including the level of urgency, and translate them into appropriate solutions.
• Ability to mentor and cross-train staff to avoid single point of failures.

Recruitment Range: $91,600 - $123,000

Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The knowledge, skills, and abilities listed in the vacancy announcement should be used as management preferences and be used to screen for the most qualified pool of applicants.

COMPENSATION & BENEFITS:

The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).

Some Highlights Include

• The best funded pension plan/retirement system in the nation according to Moody's Investor’s Service
• Twelve paid holidays per year
• Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year
• Twelve sick days/year which are cumulative indefinitely
• Paid Parental Leave
• Personal Observance Leave and Community Service Leave
• Longevity pays lump sum payout yearly based on length of service
• 401K and 457 plans
• Eligibility for the Public Service Loan Forgiveness Program

The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.

This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. "Tax compliance" is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state.

If you have general questions about the application process, you may contact Human Resources at 919-814-1200 or [e-mail]. Individuals with disabilities requiring disability-related accommodations in the interview process, please call the agency ADA Administrator at 919-986-9688.

Minimum Education And Experience

Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor’s degree in economics, business administration, public policy, information science, or closely related field from an appropriately accredited institution and two years of experience in project management, and/or portfolio management; or Associate degree in economics, business administration, public policy, information science, or closely related field from an appropriately accredited institution and three years of experience in project management, and/or portfolio management or closely related field; or an equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.