Business Applications Support Specialist

Jobtailor; Bothell (WA); On-site; USD 90,000 - 120,000; Full time

Job summary

Jobtailor is seeking an experienced Salesforce Administrator to optimize business processes, maintain CRM data, and deliver training across teams. You will support quoting tools, coordinate with IT, and produce clear documentation.

The role requires strong problem-solving, data-quality focus, and cross-department collaboration. Responsibilities include requirement gathering, test execution, user support, and coordinating with Marketing, Regulatory, Planning, Manufacturing, Sales, Finance, Order

Qualifications

• Experience with Salesforce.com administration and user support.
• Ability to gather requirements, document processes, and create guides.
• Experience with testing, documentation, and release coordination.
• Ability to support quote-to-cash processes and quoting tools.
• Strong written and verbal communication skills and data quality focus.

Responsibilities

• Review routine workflows and user feedback, document process-improvement opportunities, and submit recommendations.
• Gather information from business users, document requirements, create or update cases, and route requests to IT or reviewers.
• Maintain approved Salesforce objects, libraries, product records, pricing data, and translations.
• Execute test scripts for projects, document results, identify variances, and report findings.
• Provide first-line support for Salesforce.com and quoting-tool users and resolve routine issues.
• Escalate complex or policy-related issues and draft user documentation and training materials.
• Deliver training using approved content and processes and implement quoting-tool updates.
• Process new-user and existing-user setup requests, including MFA and navigation preferences.
• Prepare communications regarding releases and functionality in the quoting tool and Salesforce.
• Perform contract-management support tasks and collaborate with multiple departments.

Skills

Salesforce.com Administration

Process Improvement Documentation

User Training Delivery

Data Validation

Quote-To-Cash Processes

Collaboration

Education

Associate Degree

Bachelor's Degree Preferred

Tools

Salesforce.com

Quoting Tool

Job description

• Review routine workflows and user feedback, document process-improvement opportunities, and submit recommendations


• Gather information from business users, document requirements, create or update cases, and route requests to IT or appropriate reviewers


• Maintain approved Salesforce.com objects, libraries, product records, pricing data, and marketing-description translations


• Execute test scripts for approved projects and enhancements, document results, identify variances, and report findings


• Provide first-line support for Salesforce.com and quoting-tool users and resolve routine issues


• Escalate complex, recurring, security-related, or policy-related issues


• Draft and maintain user documentation, quick-reference guides, work instructions, and in-app guidance


• Deliver training using approved content and processes


• Implement approved quoting-tool updates, including configuration, product setup, discount thresholds, and pricing, with required review before release


• Process approved new-user and existing-user setup requests, including multifactor authentication and navigation preferences


• Prepare and distribute approved communications regarding releases and functionality in the quoting tool and Salesforce.com


• Perform contract-management support tasks and assist global contract administrators


• Collaborate with Marketing, Regulatory, Planning, Manufacturing, Sales, Finance, Order Management, and IT

Requirements

• Associate degree or equivalent combination of education, training, and relevant work experience; bachelor’s degree preferred


• Two to four years of experience supporting, administering, testing, or maintaining business applications or business-process systems


• Experience with Salesforce.com or a comparable customer relationship management system preferred


• Working knowledge of quote-to-cash processes preferred


• Ability to follow documented procedures, maintain accurate records, manage assigned priorities, and elevate exceptions appropriately


• Clear written and verbal communication skills and ability to provide responsive customer support


• Ability to compile and review data from multiple sources, identify routine discrepancies, and prepare reports or summaries


• Ability to track assigned metrics and raise data-quality or process concerns


• Ability to document process-improvement opportunities and implement approved changes


• Ability to troubleshoot routine issues using documented resources and elevate issues outside established guidelines


• Strong organization, listening, follow-through, and time-management skills; ability to meet deadlines


• Practical analytical, data-validation, and problem-solving skills


• Ability to collaborate, respond professionally to users, and refer matters outside the role’s authority to management

Core Competencies

Demonstrates expertise in Salesforce.com administration and support, with a strong focus on process improvement, user documentation, and training delivery. Capable of collaborating across departments to enhance business applications and ensure data quality.

Highest-signal resume keywords

• Salesforce.com Administration


• Quote-To-Cash Processes


• Process Improvement Documentation


• User Training Delivery


• Data Validation

Hard Skills

• Business Application Support


• Testing and Maintenance


• Requirements Gathering


• Test Script Execution


• Contract Management Support

Soft Skills

• Clear Communication


• Organizational Skills


• Problem-Solving


• Time Management


• Collaboration

Certifications & Qualifications

• Associate Degree


• Bachelor's Degree Preferred

Industry Keywords

• Process Improvement


• User Documentation


• Customer Relationship Management


• Data Quality


• Escalation Procedures

Tools & Technologies

• Salesforce.com


• Quoting Tool