Business Analytics & Process Optimization Lead

Pearson; Washington (District of Columbia); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Annual incentive program

Benefits package

Job summary

Pearson seeks a detail-oriented Business Analyst to support data-driven decisions across Product Management, School Operations, Technology, and Engineering. You will translate business needs into actionable requirements, support governance, and help optimize processes to improve user experiences and scale solutions.

The role emphasizes discovery, requirements management, data insights, and collaboration with stakeholders across education operations and product teams, with emphasis on compliance

Qualifications

• Bachelor's degree or higher in a relevant field.
• 2–4 years of experience in Business Analysis, Operations Analysis, Process Improvement, Product Support or related role.
• Experience gathering and documenting business and functional requirements.
• Strong analytical and problem-solving skills.
• Experience collaborating with cross-functional stakeholders.

Responsibilities

• Participate in discovery efforts to understand business problems, user needs, and strategic opportunities.
• Develop and maintain business requirements, process flows, user stories, use cases, and acceptance criteria.
• Translate business needs into actionable documentation for product, engineering, and operations teams.
• Support governance by preparing documentation for reviews and tracking decisions, risks, and actions.
• Analyze data to identify trends, risks, opportunities, and root causes; create dashboards and reports.

Skills

Cross-functional collaboration

Analytical

Problem-solving

Communication skills

Salesforce experience

Jira

Confluence

Power Platform

Education

Bachelor's degree in Business, Information Systems, Analytics, Education, Technology, or related field

Tools

Salesforce

Jira

Confluence

Power Platform

Job description

Pearson seeks a detail-oriented Business Analyst to support data-driven decisions across Product Management, School Operations, Technology, and Engineering. You will translate business needs into actionable requirements, support governance, and help optimize processes to improve user experiences and scale solutions.

The role emphasizes discovery, requirements management, data insights, and collaboration with stakeholders across education operations and product teams, with emphasis on compliance