Business Analyst III (6371)

itD Tech; Sunnyvale (CA); Hybrid; USD 41,000 - 45,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Paid holidays

Job summary

itD is seeking a Business Analyst III – Supply Planning Enablement to support workforce planning operations and drive an AI-powered automation roadmap for a global outsourced operation. The ideal candidate will bring strong experience in workforce planning, enterprise planning systems, business operations, and AI-powered automation, with a track record of improving operational efficiency and data accuracy.

This hybrid role in Sunnyvale, CA (3 days onsite preferred) offers a competitive pay rate

Qualifications

• 5+ years of experience in workforce management, resource planning, vendor operations, or related areas.
• Experience with enterprise planning or workforce management systems (e.g., Anaplan).
• Hands-on experience building and deploying AI-driven automations in a business operations setting.
• Ability to translate manual processes into automated workflows and validate solutions.
• Strong MS Excel or Google Sheets skills and data analysis capabilities.

Responsibilities

• Execute recurring workforce and supply planning operations, process staffing requests, maintain planning systems, and support communications.
• Validate workforce planning data across enterprise systems, reconcile discrepancies, and ensure data accuracy.
• Coordinate with program managers to clarify requests, resolve data gaps, and meet SLAs.
• Apply business rules to reviews, identify exceptions, and escalate complex cases as needed.
• Build, test, and deploy AI-powered automations to streamline processes and reduce manual tasks.
• Monitor deployed automations, identify failures, delays, and performance issues, and take corrective actions.
• Document processes, automation solutions, and improvement opportunities; provide roadmap updates to stakeholders.

Job description

itD is seeking a Business Analyst III – Supply Planning Enablement to support workforce planning operations and execute an AI-driven automation roadmap for a global outsourced operation. The ideal candidate will bring strong experience in workforce planning, enterprise planning systems, business operations, and AI-powered automation, with a track record of improving operational efficiency, maintaining data accuracy, and transforming manual workflows into scalable, automated solutions.

Location: Hybrid – Sunnyvale, CA (3 days onsite preferred)

Pay Rate: $30 - $33 per hour, Depending on experience.

We provide comprehensive medical benefits, a 401(k) plan, paid holidays, and more.
Please note that we are only considering direct W2 candidates at this time, as we are unable to offer sponsorship.

Responsibilities

• Execute recurring workforce and supply planning operations, including processing staffing requests, maintaining enterprise planning systems, updating records, and supporting planning communications.
• Validate workforce planning data across enterprise planning systems and tracking logs, reconcile discrepancies, and ensure data accuracy and consistency.
• Coordinate with program managers to clarify incoming requests, resolve data gaps, and maintain critical deadlines and service-level agreements (SLAs).
• Apply established business rules to operational reviews and approval checkpoints, identify exceptions, and escalated complex cases to the appropriate stakeholders.
• Build, test, and deploy AI-powered automations and AI agents to streamline business processes and eliminate repetitive manual tasks.
• Monitor and optimize deployed automations by identifying failures, workflow delays, and performance degradation, implementing corrective actions, and escalating unresolved issues.
• Document and communicate operational processes, automation solutions, and improvement opportunities while providing roadmap progress updates to relevant stakeholders and team leads.

Internal Responsibilities

• Attend regular internal practice community meetings.
• Collaborate with your itD practice team on industry thought leadership.
• Complete client case studies and learning material (blogs, media material).
• Build out material to contribute to the Digital Transformation practice.
• Attend internal itD networking events (in person and virtual).
• Work with leadership on career fast-track opportunities.

Required Qualifications and Skills

• 5+ years of experience in workforce management, resource planning, vendor operations, workforce analytics, budget management, or a combination of these areas.
• Experience with enterprise planning or workforce management systems, such as Anaplan or similar platforms.
• Hands-on experience building and deploying AI-driven automations in a business operations environment.
• Experience translating documented manual processes into working automations, including testing and validating solutions before rollout.
• Experience with process documentation and continuous process improvement.
• Full proficiency in Microsoft Excel or Google Sheets.
• Strong analytical and problem-solving skills, with the ability to work through ambiguity and develop sustainable solutions.
• Excellent written and verbal communication skills and the ability to collaborate effectively with cross-functional stakeholders.
• Ability to work independently, manage competing priorities, and break complex or ambiguous tasks into actionable milestones.

Preferred Qualifications and Skills

• Previous experience supporting Meta operations or working with Meta's AI tools.
• Experience in vendor operations or managing outsourced workforce operations across multiple partners and locations.
• Familiarity with business process outsourcing (BPO) commercial models, including hourly/FTE, unit-based, and output-based models.
• Knowledge of SQL, Tableau, or similar data visualization tools.
• Experience working with global, distributed teams.
• Background in supply planning or demand planning within a technology company.

Education

Bachelor’s degree or equivalent experience required.

Company Description
About itD: We are part of a new generation of consulting and software development company that blends diversity, innovation, and integrity with real business results. Our structure rejects any strong hierarchy, empowering us to deliver excellent results. We are a woman- and minority-led firm. Every day, we challenge ourselves to be considerate, fair and to re-think what great outcomes mean for our customers. This permeates down to how we approach every interaction, on every project, for every client. You’ll thrive here if you are a dynamic self-starter, a difference-maker or someone who wants to deliver great results, without constraints.

The itD Digital Experience: Joining us means you’ll be part of our global community, you have a say about your own career journey, and you’ll get a chance to give back to causes that matter. You will experience working with Fortune 500 companies and high-performance teams across numerous industries. itD offers our employees excellent benefits such as medical, dental, vision, life insurance, paid holidays, 401K + matching, networking & career learning and development programs. We are growing and we want to see you grow! Visit https://itdtech.com/careers to learn more about what working at itD can mean for you.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. itD is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please contact us at [e-mail] and let us know the nature of your request and your contact information.