Workforce Planning Enablement Analyst

Milestone Technologies, Inc.; Sunnyvale (CA); Remote; USD 61,000 - 87,000; Full time

Job summary

Milestone Technologies, Inc. is seeking a Workforce Planning Enablement Analyst for a 12-month remote contract. The role focuses on workforce planning operations, AI tool integration, and vendor/BPO collaboration.

Experience with clients operations and supply/demand planning in tech environments is a plus. You will own day-to-day workforce planning tasks, support an automation roadmap with AI deliverables, ensure Anaplan maintenance, and maintain deadlines and SLAs.

Qualifications

• Ability to handle ambiguity and develop context for solutions.
• Experience in workforce planning.
• Hands-on experience with AI tools.

Responsibilities

• Day-to-day workforce planning and administration tasks, including field updates and manual system changes.
• Executing on an automation roadmap that includes AI-related deliverables.
• Execute recurring workforce planning operations across the PDO portfolio and manage Anaplan maintenance.
• Serve as human-in-the-loop for gate checks and exception reviews with standard rules.
• Resolve intake clarifications with program managers to maintain deadlines and SLAs.
• Identify automation opportunities and document processes and automations as you build them.

Skills

Ambiguity handling

Workforce planning

AI tools

Tools

Anaplan

Job description

Title: Workforce Planning Enablement Analyst (Workforce planning operations, AI tools, Vendor operations or BPO experience)

Location: Remote

Duration: 12-months contract

Max pay rate: $54/hr (Only on W2)

Must Have Skills:

Ability to handle ambiguity and develop context to find sustained solutions

Workforce planning experience

Hands-on experience with AI tools

Nice to Have Skills:

Experience with Clients operations

Vendor operations or BPO experience

Supply planning or demand planning background from tech companies

Key Projects/Day-to-Day Responsibilities:

Day-to-day workforce planning and administration tasks (such as checking field updates and making manual system changes)

Executing on an automation roadmap that includes AI-related deliverables

Overall Responsibilities:

Execute recurring workforce planning operations across the PDO portfolio: process incoming staffing requests, ensure proper Anaplan maintenance, support supply planning communication processes and similar related planning duties.

Serve as the human-in-the-loop for defined gate checks and exception reviews, applying standard rules consistently and routing edge cases to the right owner.

Resolve intake clarifications with program managers, so requests keep moving and critical deadlines and SLAs are maintained.

Validate data accuracy in the system of record across Anaplan and tracking logs and reconcile discrepancies.

Execute a prioritized automation roadmap set by Clients: for each process on the list, run it, document it, then optimize and automate it to replace manual steps.

Build, test and roll out individual automations and AI agents against defined workflows.

Validate outputs before they go live, documenting solutions and process updates as needed.

Monitor deployed automations for drift and failure. Identify where a workflow has stalled, or an automation has degraded, remediate it, and escalation what you cannot fix.

Proactively flag automation opportunities: surface processes that are manual, repetitive, or inconsistent and propose how to streamline them.

Document processes and automations as you build them, so the work is transferable and auditable.

Prepare and deliver status updates on the automation roadmap to relevant team members and leads.