Business System Analyst

Capital Technology Alliance; Tallahassee (FL); On-site; USD 85,000 - 120,000; Full time

Job summary

Capital Technology Alliance seeks a skilled Business Analyst to lead requirements elicitation and analysis for a ServiceNow enterprise implementation. You will engage stakeholders, model processes, write user stories and use cases, and support testing and validation across ITSM modules and the Employee Center.

You will collaborate with client leadership, platform owners, and technical teams to ensure requirements are approved and implemented effectively, enabling organizational change and

Qualifications

• Minimum five (5) years of business analysis experience.
• Minimum three (3) years supporting ServiceNow implementations.
• Experience eliciting, documenting, validating, and managing business and functional requirements.
• Experience facilitating stakeholder workshops and requirements sessions.
• Experience documenting business processes, workflows, and functional specifications.
• Experience supporting solution validation and user acceptance testing.

Responsibilities

• Lead business requirements elicitation and analysis activities.
• Facilitate meetings and workshops with business and technical stakeholders.
• Analyze current business processes and identify opportunities for improvement within approved project scope.
• Develop business, functional, and non-functional requirements.
• Prepare process flows, user stories, use cases, and supporting documentation.
• Coordinate business validation and requirements approvals.
• Support solution demonstrations and stakeholder reviews.
• Assist with system testing, user acceptance testing, defect tracking, and solution validation.
• Develop and maintain requirements traceability throughout implementation.
• Support communications, training, organizational adoption, and continuous improvement initiatives.

Skills

Business analysis

Requirements elicitation

Stakeholder engagement

Process improvement

User stories & use cases

Testing support

Education

Bachelor's degree in IT/Business

Tools

ServiceNow

Job description

At Capital Technology Alliance, we believe changing the future of technology means valuing people. We are committed to building a collaborative, high-performing environment where professionals are empowered to deliver meaningful impact. Our teams work on challenging, often high-visibility initiatives that support mission-critical systems, enterprise modernization efforts, and data-driven decision-making.

CTA is proud to demonstrate a high renewal rate with our employees and contractors. We place a high value on expertise. That’s why CTA is committed to paying top rates in the industry and connecting you with positions and flexible engagement options that match your skills and professional goals.

Scope of Work:

The Business Analyst will lead business analysis, requirements management, stakeholder engagement, and business process improvement activities supporting a client's enterprise ServiceNow implementation. Initial efforts will focus on the implementation of Incident Management, Service Request Management, and the Employee Center, followed by continued support for additional ServiceNow capabilities including IT Service Management (ITSM), Case Management, Configuration Management Database (CMDB), Common Service Data Model (CSDM), IT Operations Management (ITOM), reporting and analytics, service portfolio and catalog management, platform governance, integrations, organizational change management, and training. The consultant will work closely with client leadership, the Product Owner, Platform Owner, business stakeholders, technical teams, implementation partners, and vendors to ensure business requirements are accurately defined, documented, approved, and successfully implemented.

Primary Responsibilities:

• Lead business requirements elicitation and analysis activities.
• Facilitate meetings and workshops with business and technical stakeholders.
• Analyze current business processes and identify opportunities for improvement within approved project scope.
• Develop business, functional, and non-functional requirements.
• Prepare process flows, user stories, use cases, and supporting documentation.
• Coordinate business validation and requirements approvals.
• Support solution demonstrations and stakeholder reviews.
• Assist with system testing, user acceptance testing, defect tracking, and solution validation.
• Develop and maintain requirements traceability throughout implementation.
• Support communications, training, organizational adoption, and continuous improvement initiatives.

Required Skills:

• Minimum five (5) years of business analysis experience supporting enterprise technology implementations.
• Minimum three (3) years supporting ServiceNow implementations or platform enhancements.
• Experience eliciting, documenting, validating, and managing business and functional requirements.
• Experience facilitating stakeholder workshops and requirements sessions.
• Experience documenting business processes, workflows, and functional specifications.
• Experience supporting solution validation and user acceptance testing.

Preferred Skills:

• Experience implementing multiple ServiceNow products or modules.
• Experience supporting ITSM, Case Management, CMDB, ITOM, Employee Center, or related ServiceNow capabilities.
• Experience with business process improvement methodologies.
• Experience supporting organizational change management and user adoption.
• Experience working within a public sector or government environment.

Education:

• Bachelor's degree from an accredited college or university in Information Technology, Business Administration, Computer Science, or a related field, or equivalent professional experience.