Business Analyst – NetSuite Transformation & AI Ops

NetSuite; Denver (CO); On-site; USD 62,000 - 132,000; Full time

Benefits offered by this job

Equity

Job summary

NetSuite seeks a detail-oriented Business Analyst to support transformation initiatives focused on Headless AI, customer health, and operational efficiency. You will analyze processes, gather requirements, and help implement AI-enabled solutions that improve data quality and decision-making across customer operations.

The role involves collaborating with Sales, Renewals, Customer Success, and Operations to translate needs into actionable plans, drive continuous improvement, and ensure on-time

Qualifications

• Bachelor's degree in Business, Business Analytics, Information Systems, or equivalent professional experience.
• Experience in business analysis, sales operations, account management support, customer operations, or process improvement.
• Hands-on experience with CRM, order processing, and customer management systems; familiarity with OpenAI tools.
• Understanding of sales operations, customer lifecycle management, renewals, licensing, and provisioning processes.
• Ability to develop AI prompts, interpret AI insights, and validate outputs for business relevance.

Responsibilities

• Business Analysis & Requirements Gathering: Partner with business stakeholders to identify operational challenges, gather and document business requirements, analyze workflows, and translate business needs into clear, actionable solutions.
• Headless AI & Customer Health Initiatives: Support AI-enabled business transformation initiatives to improve customer health visibility, identify risks, enhance efficiency, and drive outcomes.
• Process Analysis & Optimization: Evaluate existing sales, renewals, and customer operations processes to identify inefficiencies and scale improvements.
• AI-Enabled Workflow Improvements: Identify opportunities to leverage AI tools and automation to streamline processes and enhance consistency.
• Data Analysis & Quality Improvement: Analyze data to identify trends and inconsistencies, supporting data accuracy across systems.
• Cross-Functional Collaboration: Work with Sales, Renewals, Customer Success, Operations, and technical teams to align requirements.
• Solution Implementation & Validation: Support development, testing, validation, and implementation of solutions meeting requirements.
• Issue Identification & Resolution: Identify gaps, track issues, coordinate resolutions, and escalate risks.
• Project Coordination & Execution: Support transformation initiatives from requirements through implementation, tracking progress and deliverables.
• Continuous Improvement: Recommend workflow and process improvements to strengthen customer health and business objectives.

Skills

Business analysis

Sales operations

Data analysis

Requirements gathering

Education

Bachelor's degree

Tools

CRM systems

OpenAI

Codex

Job description

NetSuite seeks a detail-oriented Business Analyst to support transformation initiatives focused on Headless AI, customer health, and operational efficiency. You will analyze processes, gather requirements, and help implement AI-enabled solutions that improve data quality and decision-making across customer operations.

The role involves collaborating with Sales, Renewals, Customer Success, and Operations to translate needs into actionable plans, drive continuous improvement, and ensure on-time