NetSuite Transformation Analyst: AI & Customer Health

NetSuite; Nashville (TN); On-site; USD 41,000 - 88,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Equity eligibility

Paid time off and holidays

Job summary

NetSuite is seeking a detail-oriented Business Analyst to support transformation initiatives focused on Headless AI, customer health, and operational efficiency. You will gather requirements, analyze processes, and help implement AI-enabled solutions across Sales, Renewals, and Customer Success.

The role emphasizes collaboration with cross-functional teams, data-driven decision making, and continuous improvement to enhance customer health metrics and business performance.

Qualifications

• Bachelor's degree or equivalent professional experience in a related field.
• Experience in business analysis, sales operations or customer operations.
• Hands-on experience with CRM systems and order processing.
• Experience using AI tools to analyze information and automate workflows.
• Ability to develop AI prompts and interpret AI insights.
• Strong written and verbal communication across business and technical teams.

Responsibilities

• Partner with stakeholders to gather requirements and document business needs.
• Support AI-enabled transformation initiatives to improve customer health visibility.
• Analyze sales, renewals, and customer operations processes for optimization.
• Identify opportunities to leverage AI and automation in workflows.
• Analyze data trends and ensure data quality across systems.
• Collaborate with Sales, Renewals, Customer Success, and Ops teams.
• Support solution development, testing, validation, and implementation.
• Identify gaps, track issues, and escalate risks to stakeholders.
• Assist with project coordination from requirements through delivery.
• Recommend workflow improvements to strengthen customer health outcomes.

Skills

Analytical thinking

Requirements gathering

Process mapping

Cross-functional collaboration

Problem solving

Education

Bachelor's degree in Business / Analytics / Information Systems

Tools

CRM

OpenAI

Codex

Job description

NetSuite is seeking a detail-oriented Business Analyst to support transformation initiatives focused on Headless AI, customer health, and operational efficiency. You will gather requirements, analyze processes, and help implement AI-enabled solutions across Sales, Renewals, and Customer Success.

The role emphasizes collaboration with cross-functional teams, data-driven decision making, and continuous improvement to enhance customer health metrics and business performance.