Business Analyst

Creative Solutions Services, LLC; Plano (TX); On-site; USD 48,216 - 57,859; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid sick leave

Job summary

Creative Solutions Services, LLC seeks a results-driven Business Analyst for an onsite Plano, TX role on a 3-month contract with potential for extension. You will analyze historical data, review customer complaints, identify trends, and support dashboard development.

The ideal candidate has strong business analysis, Excel, SQL, Power BI, Tableau, and experience with risk assessments, reporting, and collaboration with stakeholders.

Qualifications

• Must Have: Strong Business Analysis experience.
• Data analysis and trend identification.
• Excel expertise and reporting.
• Process improvement and risk assessment.
• Attention to detail and analytical problem-solving.
• Stakeholder management and clear communication.
• Experience with BI tools and dashboards.
• Regulatory familiarity and consumer electronics/home appliance context.

Responsibilities

• Review historical and current business data.
• Analyze customer complaints and escalations.
• Identify trends, patterns, and business insights.
• Perform risk assessments.
• Flag concerns and potential issues.
• Conduct research on customer journeys and historical cases.
• Recommend process improvements.
• Collaborate with internal and external stakeholders.
• Prepare reports and communicate findings.
• Monitor escalation processes.
• Build institutional knowledge of Product Safety operations.
• Support future dashboard development.

Skills

Business Analysis

Data analysis

Excel

Power BI

SQL

Tableau

Stakeholder management

Communication

Process improvement

Attention to detail

Tools

Power BI

Tableau

SQL

Excel

Pivot Tables

VLOOKUP

Power Query

Job description

Immediate need for a talented Business Analyst. This is a 03 months contract opportunity with long-term potential and is located in Plano, TX (Onsite).

Job ID:26-22377

Pay Range: $35 - $42/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Review historical and current business data.
• Analyze customer complaints and escalations.
• Identify trends, patterns, and business insights.
• Perform risk assessments.
• Flag concerns and potential issues.
• Conduct research on customer journeys and historical cases.
• Recommend process improvements.
• Collaborate with internal and external stakeholders.
• Prepare reports and communicate findings.
• Monitor escalation processes.
• Build institutional knowledge of Product Safety operations.
• Support future dashboard development.

Key Requirements and Technology Experience:

• Must Have: Strong Business Analysis experience.
• Data analysis and trend identification.
• Excellent Excel skills.
• Process improvement.
• Attention to detail.
• Strong analytical and problem-solving abilities.
• Risk assessment.
• Stakeholder management.
• Strong verbal and written communication.
• Reporting experience.
• Storytelling with data.
• Collaboration skills.
• Positive attitude.
• Initiative and willingness to learn.
• Korean (Reading and Speaking preferred).
• Regulatory familiarity.
• Consumer electronics or home appliance experience.
• Power BI.
• SQL.
• Tableau.
• Microsoft Excel (Primary tool)
• Pivot Tables
• VLOOKUP
• Power Query
• Power BI (Nice to Have)
• SQL (Nice to Have)
• Tableau (Nice to Have)
• Other Business Intelligence tools

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