Business Analyst II: Training & Systems Support

Judicial Department; New York (NY); On-site; USD 51,000 - 69,000; Full time

Benefits offered by this job

Health insurance

Pension plan

Tuition reimbursement

Parental leave

Gym membership

Life insurance

Deferred compensation

Job summary

State of Maine Judicial Branch seeks a Business Analyst II to provide direct end-user support for assigned applications and oversee issue resolution. The role includes requirements gathering, system testing, and supporting the Senior Technology Business Analyst.

Train staff, develop materials, and coordinate with the Office of Information Technology to ensure effective tech adoption. The position emphasizes change management, analytics, and cross-team collaboration, with statewide travel and

Qualifications

• Associate degree required; Bachelor's degree preferred.
• Experience with business analysis and technical support.
• Experience developing and delivering training programs.

Responsibilities

• Provide end-user application support and oversee issue resolution.
• Participate in requirements gathering and testing for new systems.
• Support Senior Technology Business Analyst and coordinate with OIT staff.
• Design and deliver training plans and materials; conduct training sessions.

Skills

Customer support

Technical support

Training delivery

Requirements gathering

Change management

System testing

Analytical skills

Communication

Education

Associate degree

Bachelor’s degree preferred

Job description

State of Maine Judicial Branch seeks a Business Analyst II to provide direct end-user support for assigned applications and oversee issue resolution. The role includes requirements gathering, system testing, and supporting the Senior Technology Business Analyst.

Train staff, develop materials, and coordinate with the Office of Information Technology to ensure effective tech adoption. The position emphasizes change management, analytics, and cross-team collaboration, with statewide travel and