Business Analyst II, Operations

AmTrust Financial Services, Inc.; Cleveland (OH); On-site; USD 61,500 - 85,000; Full time

Benefits offered by this job

Medical & Dental Plans

Life Insurance

401(k) Savings Plans

Paid Time Off

Job summary

AmTrust Financial Services, Inc. is looking for a Business Analyst II – Operations in Cleveland, Ohio. This role is crucial for driving operational efficiency through data analysis, process improvement, and collaboration with various business stakeholders to enhance operational performance.

The ideal candidate will have a bachelor's degree, at least three years of relevant experience, and strong analytical skills. We offer a competitive salary, medical/dental plans, and a commitment to a diverse workplace.

Qualifications

• 3+ years of experience in business analysis, operations, or related role.
• Experience gathering and documenting business requirements.
• Familiarity with Agile or Waterfall methodologies preferred.

Responsibilities

• Analyze business processes and workflows to identify inefficiencies.
• Partner with stakeholders to gather, document, and validate business requirements.
• Utilize data analysis to provide actionable insights for decision-making.

Skills

Analytical skills

Problem-solving skills

Data analysis tools proficiency

Cross-functional communication

Education

Bachelor’s degree in Business, Finance, Information Systems, or related field

Tools

Microsoft Excel

Power BI

Tableau

Job description

Overview

The Business Analyst II – Operations plays a key role in driving operational efficiency and supporting strategic initiatives through data analysis, process improvement, and cross-functional collaboration. This role partners with business stakeholders to identify opportunities, define requirements, and deliver solutions that enhance operational performance and support organizational goals.

Key Responsibilities

• Analyze business processes and workflows to identify inefficiencies and recommend improvements
• Partner with Operations, IT, and business stakeholders to gather, document, and validate business requirements
• Translate business needs into functional specifications, user stories, and process documentation
• Support implementation of process improvements, system enhancements, and operational initiatives
• Utilize data analysis to provide actionable insights and support decision‑making
• Develop and maintain reports, dashboards, and KPIs to track operational performance
• Assist in testing (UAT), implementation, and post‑deployment support for system changes
• Ensure alignment between business objectives and technical solutions
• Facilitate meetings, workshops, and stakeholder communications
• Create and maintain standard operating procedures (SOPs) and documentation

Qualifications

• Bachelor’s degree in Business, Finance, Information Systems, or related field
• 3+ years of experience in business analysis, operations, or related role
• Strong analytical and problem‑solving skills with attention to detail
• Experience gathering and documenting business requirements
• Ability to work cross‑functionally and communicate with both technical and non‑technical stakeholders
• Proficiency in Microsoft Excel, data analysis tools, and reporting platforms (e.g., Power BI, Tableau)
• Familiarity with Agile or Waterfall methodologies preferred
• Knowledge of operational workflows and process improvement methodologies (Lean, Six Sigma) is a plus

Expected salary range for this role is USD $61,500.00 – USD $85,000.00 per year.

What We Offer

• Medical & Dental Plans
• Life Insurance, including eligible spouses & children
• Health Care Flexible Spending
• Dependent Care Program
• 401(k) Savings Plans
• Paid Time Off

AmTrust strives to create a diverse and inclusive culture where the thoughts and ideas of all employees are appreciated and respected. This concept encompasses, but is not limited to, human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion, or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice.