Business Analyst II, NYSI

American Arbitration Association; New York (NY); Hybrid; USD 90,000 - 105,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Student loan repayment

403(b) retirement plan

Pet insurance discounts

Generous paid time off

Job summary

The American Arbitration Association (AAA) is seeking a Business Analyst to gather requirements, map processes, and coordinate cross‑functional initiatives. You will support QA testing and implementation, and work with technical teams and vendors on AI‑enabled tools to enhance case management.

Remote work is available to US-based candidates within 125 miles of NYC or Buffalo, NY, with compensation based on location and a strong benefits package including medical, dental, 403(b) retirement, and

Qualifications

• Bachelor’s degree or equivalent experience required.
• 4–6 years in business analysis, requirements gathering, QA, or software development.
• Experience with AI tools or data visualization is a plus.

Responsibilities

• Gathering and analyzing requirements.
• Mapping and documenting current and future processes.
• Coordinating cross-functional initiatives.
• Supporting QA testing and implementation efforts.
• Collaborating with technical teams and vendors on AI-enabled tools and dashboards.

Skills

Analytical thinking

Problem solving

Stakeholder collaboration

Agile & Waterfall

Project management

Adaptability

Education

Bachelor’s degree in CS/IS/Business

Tools

SQL

Data analysis tools

Microsoft Office

Case management systems

Job description

Pay Range

Buffalo, NY: $84,000 - $89,000New York City, NY: $99,000 - $105,000This position is also eligible for an annual performance-based incentive.

Responsibilities

• Gathering and analyzing requirements
• Mapping and documenting current and future processes
• Coordinating cross-functional initiatives
• Supporting quality assurance testing and implementation efforts
• Working closely with technical teams, internal stakeholders, and external vendors to ensure the effective development and deployment of system enhancements, including AI-driven tools and dashboards that support case management and operational goals

Work Environment

This position offers a remote work arrangement; candidates must reside at a U.S. location within 125 miles of their assigned office location (New York City or Buffalo, NY). Compensation will be determined based on geographic location. Our competitive compensation package includes medical, dental, orthodontia, and vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid time off.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Business, or related discipline, or equivalent combination of education and experience required.
• 4–6 years of prior work experience in business analysis, requirements gathering, QA testing, and/or software development.
• Experience or familiarity with business process automation, AI tools (e.g., natural language processing, machine learning, intelligent document processing), or data visualization platforms is a plus.

Knowledge, Skills, and Abilities

• Strong analytical and problem-solving skills to assess business needs, design solutions, and troubleshoot issues.
• Curiosity and adaptability to evaluate and incorporate new technologies that enhance business operations.
• Understanding of digital transformation concepts and the ability to champion change management in technology adoption.
• Ability to collaborate with technical and non-technical stakeholders to assess, test, and deploy AI-driven or automated solutions.
• Strong understanding of Agile and Waterfall development methodologies; able to align requirements gathering, testing, and stakeholder communications accordingly.
• Project management skills to coordinate testing efforts, manage releases, and ensure quality deliverables.
• Proficiency in SQL, data analysis tools, Microsoft Office applications, and case management systems.

About Us

The American Arbitration Association (AAA) and its global division, the International Centre for Dispute Resolution (ICDR), are global leaders in arbitration, mediation, and online dispute resolution. For over a century, we have helped resolve complex disputes with fairness, efficiency, and integrity — earning the trust of businesses, organizations, and individuals worldwide. Today, we are transforming how disputes are resolved. As a digital-first, solutions-driven organization, we are integrating advanced technology, data, and AI-enabled tools to improve speed, accessibility, and the overall user experience. Our culture is grounded in purpose, innovation, and continuous improvement. We are proud to be recognized as a best-in-class employer, offering meaningful careers where employees can grow, collaborate, and make a measurable impact.

The American Arbitration Association (AAA), recognized among The NonProfit Times' 50 Best Nonprofits to Work For, offers a dynamic, fast-paced environment where excellence meets opportunity.

Our organization leads arbitration and mediation across diverse industries, providing professionals with unique exposure to multiple business sectors and conflict resolution practices.

We foster growth through collaboration with experienced legal professionals and invest in our team through comprehensive professional development programs.

At the AAA, we combine challenging work with meaningful recognition in an environment where merit drives success and learning never stops.

The American Arbitration Association is an equal opportunity employer (EEO) and we value diversity in our workplace. We consider all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state, and local laws.

Benefits

• medical, dental, orthodontia, and vision coverage
• a student loan repayment program
• a 403(b) retirement plan with substantial company match
• discounted pet insurance
• generous paid time off
• health coverage
• a 403(b) with strong employer contributions
• student loan assistance
• generous paid time off — supporting both professional success and personal well-being.

Thank you for your interest in a career with the American Arbitration Association.