Senior IS Project Manager

American Arbitration Association; New York (NY); Hybrid; USD 126,000 - 133,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Student loan repayment

403(b) retirement plan with company 
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Pet insurance discount

Generous paid time off

Job summary

The American Arbitration Association (AAA) seeks an experienced Senior IS Project Manager to lead complex technology and AI initiatives within the Information Services Department. This role oversees projects from planning through implementation, ensuring on-time, on-budget delivery aligned with business goals.

The position supports Agile delivery and cross-functional collaboration, reporting to senior leadership.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Minimum of 8 years of related professional experience, including at least 5 years managing complex technology projects.

Responsibilities

• Lead planning, execution, and delivery of complex technology and AI projects.
• Develop and maintain project plans, timelines, budgets, milestones, and deliverables.
• Collaborate with Product, Engineering, Business Analysis, QA, Information Security, Legal, Operations, vendors, and stakeholders.
• Apply Agile methods to support sprint planning, backlog management, release coordination, and improvement.
• Prepare executive-level updates, dashboards, and status reports.

Skills

Agile project management

Cross-functional collaboration

Jira

Education

Bachelor's degree in Computer Science, Information Systems, Business, Project Management or related field

Tools

Jira

Job description

Pay Range: $125,500 - $132,500 and 10% incentive target

The American Arbitration Association (AAA) is seeking an experienced and results-driven Senior IS Project Manager to lead complex technology and artificial intelligence (AI) initiatives within our Information Services Department. This role is responsible for overseeing high-impact projects from planning through implementation, ensuring successful delivery within established timelines, budgets, and business objectives. The ideal candidate is a strategic thinker and collaborative leader with extensive experience managing cross-functional technology projects, driving Agile delivery practices, and communicating effectively with senior leadership. This is an exciting opportunity to help advance innovative technology and AI solutions while contributing to the AAA's continued growth and operational excellence.

This position follows a hybrid work schedule requiring two days per week in the office; candidates must reside within 125 miles of our headquarters in the Financial District. This position is also eligible for quarterly performance-based incentives.

Our competitive compensation package includes medical, dental, orthodontia, and vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid time off.

Key Responsibilities

• Lead the planning, execution, and successful delivery of complex technology and AI projects, ensuring alignment with organizational priorities and business objectives.
• Develop and maintain comprehensive project plans, timelines, budgets, milestones, and deliverables across multiple teams and initiatives.
• Collaborate with Product, Engineering, Business Analysis, Quality Assurance, Information Security, Legal, Operations, vendors, and other stakeholders to coordinate project activities and deliverables.
• Apply Agile project management methodologies to support sprint planning, backlog management, release coordination, and continuous improvement.
• Utilize Jira to manage project activities, track progress, monitor dependencies, and maintain accurate project reporting.
• Identify and proactively manage project risks, issues, resources, and dependencies, escalating concerns and recommending solutions as needed.
• Prepare and deliver executive-level project updates, dashboards, presentations, and status reports to communicate progress, challenges, and key decisions.
• Coordinate AI-related governance activities, including risk assessments, testing, validation, security reviews, and implementation readiness.
• Oversee project budgets, resource allocation, vendor commitments, and financial performance to support successful project outcomes.
• Drive collaboration, accountability, and process improvements across project teams while ensuring adherence to organizational standards and governance requirements.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Business, Project Management, or a related field; an equivalent combination of education and experience will be considered.
• Minimum of 8 years of related professional experience, including at least 5 years managing complex technology projects as a Project Manager or Senior Project Manager.

About Us

The American Arbitration Association (AAA), recognized among The NonProfit Times' 50 Best Nonprofits to Work For, offers a dynamic, fast-paced environment where excellence meets opportunity. Our organization leads arbitration and mediation across diverse industries, providing professionals with unique exposure to multiple business sectors and conflict resolution practices. We foster growth through collaboration with experienced legal professionals and invest in our team through comprehensive professional development programs. At the AAA, we combine challenging work with meaningful recognition in an environment where merit drives success and learning never sto ps.

The American Arbitration Association is an equal opportunity employer (EEO) and we value diversity in our workplace. We consider all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state, and local laws.

The American Arbitration Association (AAA) and its global division, the International Centre for Dispute Resolution (ICDR), are global leaders in arbitration, mediation, and online dispute resolution. For over a century, we have helped resolve complex disputes with fairness, efficiency, and integrity — earning the trust of businesses, organizations, and individuals worldwide. Today, we are transforming how disputes are resolved. As a digital-first, solutions-driven organization, we are integrating advanced technology, data, and AI-enabled tools to improve speed, accessibility, and the overall user experience. Our culture is grounded in purpose, innovation, and continuous improvement. We are proud to be recognized as a best-in-class employer, offering meaningful careers where employees can grow, collaborate, and make a measurable impact.

Our comprehensive benefits include health coverage, a 403(b) with strong employer contributions, student loan assistance, and generous paid time off — supporting both professional success and personal well-being.