Business Analyst (Fully Remote)

American Arbitration Association; United States; Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Orthodontia

Vision benefit

403(b) with match

Paid time off

Job summary

American Arbitration Association (AAA) seeks a detail-oriented Business Analyst to support the NYSI Case Management Center. The role focuses on improving workflows, enhancing digital tools, and increasing efficiency through business process automation.

Responsibilities include gathering requirements, cross-functional coordination, QA testing, and deploying system enhancements with AI-driven tools and dashboards.

Qualifications

• Bachelor’s degree with 4–6 years experience in business analysis, requirements gathering, QA testing, or software development.
• Strong analytical, problem-solving, and project management skills with proficiency in SQL and data analysis tools.
• Familiarity with business process automation, AI tools, and Agile/Waterfall methodologies is a plus.

Responsibilities

• Gather and analyze requirements, mapping and documenting current and future processes.
• Coordinate cross-functional initiatives and support quality assurance testing and implementation.
• Work with technical teams, stakeholders, and vendors to deploy system enhancements, including AI-driven tools and dashboards.

Skills

SQL

Data analysis tools

Education

Bachelor’s degree

Job description

• The AAA seeks a detail-oriented and analytical Business Analyst to support operations of its New York State Insurance (NYSI) Case Management Center.
• The role focuses on improving workflows, enhancing digital tools, and increasing efficiency through business process automation.

Key Responsibilities:

• Gather and analyze requirements, mapping and documenting current and future processes.
• Coordinate cross-functional initiatives and support quality assurance testing and implementation.
• Work with technical teams, stakeholders, and vendors to deploy system enhancements, including AI-driven tools and dashboards.

Qualifications:

• Bachelor’s degree and 4–6 years of experience in business analysis, requirements gathering, QA testing, or software development.
• Strong analytical, problem-solving, and project management skills with proficiency in SQL and data analysis tools.
• Familiarity with business process automation, AI tools, and Agile/Waterfall methodologies is a plus.
• Remote arrangement with candidates residing within 125 miles of assigned office location (New York City or Buffalo, NY).
• Competitive compensation includes medical, dental, orthodontia, vision, 403(b) with match, and generous paid time off.

American Arbitration Association

The American Arbitration Association (AAA) is a global leader in arbitration, mediation, and online dispute resolution, helping resolve complex disputes with fairness and efficiency. Recognized as a best-in-class employer, it fosters a purpose-driven, innovative culture with comprehensive professional development and a commitment to diversity.