Hardware Asset Lifecycle Management Specialist

CVS Health; Boston (MA); On-site; USD 83,000 - 222,000; Full time

Job summary

CVS Health is hiring a Hardware Asset Lifecycle Management Specialist to serve as the enterprise SME for HAM, driving governance and optimization across asset data, CMDB, and ServiceNow HAM Pro.

The role partners with Procurement, Finance, Governance, Security and IT to improve asset visibility, audit readiness, and data-driven decisions, while mentoring teams and advancing HAM maturity across the enterprise.

Qualifications

• Bachelor's degree in a related field or equivalent work experience.
• Experience implementing HAM in large enterprises.
• Strong data quality and governance skills.

Responsibilities

• Serve as the enterprise SME for Hardware Asset Management.
• Oversee end-to-end hardware asset lifecycle and audit readiness.
• Lead ServiceNow HAM Pro configurations and integrations.
• Collaborate with Procurement, Finance, Security, and IT teams for governance.

Skills

Hardware Asset Management

ServiceNow HAM Pro

Data governance

Audit readiness

CMDB

Education

Bachelor's degree

Tools

ServiceNow

CMDB

Excel

Power BI

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

CVS is hiring a Hardware Asset Lifecycle Management Specialist to serve as the enterprise SME for Hardware Asset Management (HAM), driving asset lifecycle governance, ServiceNow HAM Pro optimization, audit readiness, data quality, and continuous process improvement across the organization.

The Hardware Asset Lifecycle Management Specialist is the enterprise subject matter expert for Hardware Asset Management (HAM) and is responsible for optimizing, governing, and improving hardware asset lifecycle processes across the organization. The Hardware Asset Lifecycle Management Specialist ensures accurate, compliant, and audit-ready asset data while driving continuous improvement of HAM practices, ServiceNow HAM capabilities, and cross-functional asset governance.

The Hardware Asset Lifecycle Management Specialist partners with Procurement, Finance, Security, Governance, and IT teams to establish trusted asset data, improve operational efficiency, support audits, and enable data-driven decision making. This role also provides mentoring, stakeholder training, vendor coordination, and leadership in advancing hardware asset management maturity across the enterprise.

Key Responsibilities

• Serve as the enterprise SME for Hardware Asset Management, ensuring data integrity, governance, and lifecycle compliance across hardware asset repositories, CMDB, and ServiceNow HAM platforms.
• Manage and optimize the end-to-end hardware asset lifecycle, including inventory accuracy, asset reconciliation, audit readiness, process improvement, and policy adherence.
• Lead configuration, administration, and enhancement of ServiceNow HAM Pro capabilities, including integrations with CMDB, Discovery, and related enterprise systems.
• Partner with Procurement, Finance, Governance, Security, and IT stakeholders to improve asset visibility, hardware tracking, inventory controls, vendor alignment, and lifecycle governance.
• Develop training, documentation, reporting, user stories, process maps, and analytics that drive adoption of HAM best practices, continuous improvement, and AI-enabled operational efficiencies.

Required Qualifications

• 5+ years of experience supporting enterprise Hardware Asset Management programs, including lifecycle planning, inventory governance, controls, and operational oversight.
• 3+ years managing audit readiness activities, regulatory requirements, and complex reconciliation or inventory exception resolution.
• 2+ years establishing and maintaining data quality standards, normalization practices, and trusted asset records that support reporting, analytics, and decision-making.
• 2+ years working with ServiceNow ITAM capabilities, including HAM Pro, Discovery, and CMDB integrations.
• 2+ years supporting governance frameworks, control processes, and accuracy standards across CMDB platforms and enterprise hardware inventories.

Preferred Qualifications

• ServiceNow Certified Implementation Specialist (CIS-HAM), ITIL v4 Foundation, or equivalent Asset Management certifications (CHAMP, CSAM, CITAM).
• Experience with procurement and financial asset management processes, including SAP Ariba, Oracle, Coupa, depreciation, fixed assets, and asset reconciliation.
• Strong analytical and reporting skills using Excel, Power BI, Tableau, or similar platforms to drive asset lifecycle insights and decision-making.
• Experience leading ServiceNow HAM enhancements, governance initiatives, data normalization programs, and CMDB data quality improvements.
• Demonstrated success leveraging AI/ML capabilities to improve asset intelligence, compliance monitoring, operational efficiency, and data quality.
• Experience managing hardware vendors and lifecycle service providers (Dell, HP, Lenovo, Cisco, IBM, etc.) within large enterprise environments.
• Strong process mapping, technical documentation, requirements gathering, and project delivery experience, including PMP, Scrum Master, or related methodologies.

EDUCATION

Bachelor’s degree from accredited university or equivalent work experience (HS diploma + 4 years relevant experience).

Business Overview

Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The Typical Pay Range For This Role Is

$83,430.00 - $222,480.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Great Benefits For Great People

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 10/30/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.