Business Analyst III - IT Asset Management

2000 Edward Elmhurst Healthcare; Warrenville (IL); Hybride; USD 66 000 - 102 000; Plein temps

Résumé du poste

2000 Edward Elmhurst Healthcare seeks a Business Analyst III for IT Asset Management in Warrenville/Skokie, IL. The role leads IT hardware lifecycle management, leveraging ServiceNow HAM to enforce compliance, drive optimization, and support enterprise governance.

You will champion initiatives across IT teams, develop standards, and provide senior-level reporting and forecasting to guide cost-saving decisions while mitigating risk. Hybrid work model with standard business hours.

Qualifications

• Bachelor's degree in IT, Business, STEM, or related field (or high school diploma plus 5 additional years of related experience)
• CITAM, CHAMP, HAM-CIS or related certifications preferred
• 6+ years in IT Asset Management, Business Analysis, or IT project management with hardware lifecycle experience

Responsabilités

• Define ITAM vision, priorities, KPIs, and multi-year roadmap
• Provide governance of ServiceNow HAM platform configurations and workflows
• Drive asset utilization, cost modeling, and lifecycle efficiency
• Develop equipment standards and multi-year lifecycle roadmaps
• Establish ITAM policies and governance with IT, finance, security and compliance
• Lead enterprise audits and remediation planning for high-risk discrepancies
• Develop predictive analytics, cost projections, and executive dashboards
• Mentor ITAM analysts and elevate organizational maturity

Connaissances

IT asset management

Requirements gathering

Process mapping

Gap analysis

Leadership

Stakeholder collaboration

Strategic thinking

Formation

Bachelor's degree in IT/Business/STEM

Alternative: high school diploma + 5 years experience

Outils

ServiceNow HAM

ServiceNow SAM

WASP Inventory Cloud

Ivanti Asset Manager

Description du poste

Hourly Pay Range: $47.57 - $73.74 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights

Position: Business Analyst III - IT Asset Management

Location: Warrenville, IL or Skokie, IL

Full Time Hours: Monday-Friday, 8:00am - 4:30pm

Hybrid Position

Job Summary: The IT Asset Management Business Analyst III leads the oversight of inventory tracking and the full lifecycle of IT hardware assets—from procurement to disposal—leveraging advanced features of the ServiceNow Hardware Asset Management (HAM) module to enforce compliance with company policies, industry regulations, and enterprise‑level ServiceNow governance. This role champions and leads major projects and initiatives for the strategic development and continuous improvement of IT asset management processes, procedures, policies, and the ServiceNow tracking system, aligning with industry standards such as ISO 19770 and advanced ITIL practices. The Business Analyst III also takes the lead in developing IT Endpoint Hardware standards, collaborating with diverse internal IT teams and external stakeholders, to innovate optimizations in asset utilization and cost effectiveness through predictive analytics, AI‑driven insights in ServiceNow, and comprehensive financial forecasting. This position spearheads enterprise‑wide efforts across multiple IT teams to maximize hardware asset utilization, achieve significant cost reductions via strategic variance analysis and process improvements in ServiceNow, and proactively mitigate risks through integrated Configuration Management Database (CMDB) governance, audit automation, and compliance frameworks.

What you will do:

• Enterprise ITAM Strategy & Roadmap Development Define ITAM vision, priorities, KPIs, and multi‑year roadmap aligned with enterprise and financial objectives.
• Advanced ServiceNow HAM Governance & Architecture Provide strategic oversight of platform configuration, lifecycle workflows, normalization standards, and integrations.
• Enterprise Asset Lifecycle Optimization Drive initiatives to improve asset utilization, refresh strategy, cost modeling, and lifecycle efficiency.
• Equipment Standards & Lifecycle Roadmap Development Lead the development of equipment standards, catalog assets, and multi‑year lifecycle roadmaps in coordination with desktop engineering and technical teams to drive standardization, efficiency, and alignment with enterprise needs.
• Policy & Governance Framework Development Establish and continuously improve ITAM policies, standards, and governance models aligned with industry frameworks. Collaborate with IT, finance, security, and compliance leaders to ensure integrated governance.
• Audit Leadership & Risk Mitigation Lead enterprise‑level audits, compliance reviews, and remediation planning for high‑risk discrepancies.
• Executive‑Level Reporting & Financial Forecasting Develop predictive analytics, cost projections, and executive dashboards to support strategic decision‑making.
• Mentorship & Capability Development Mentor ITAM analysts, establish operational standards, and elevate organizational maturity.

What you will need:

• Education: Bachelor's degree in IT, Business, STEM, or related field (or high school diploma plus 5 additional years of related experience)
• Certifications: CITAM – Certified IT Asset Manager (IAITAM)
• Certifications: CHAMP – Certified Hardware Asset Management Professional
• Certifications: ServiceNow Hardware Asset Management Fundamentals (or obtain within 90 days)
• Certifications: HAM Certified Implementation Specialist (HAM-CIS) (or obtain within 6 months)
• Preferred: Certified Implementation Specialist – Software Asset Management (CIS-SAM) & CIS – Data Foundations (CMDB & CSDM) & ITIL 4 Foundation
• Experience: 6+ years of experience in IT Asset Management, Business Analysis, IT Project Management; Deep expertise in IT hardware lifecycles, global regulatory compliance and standards.
• Preferred: 8+ years of experience in IT Asset Management, Business Analysis, IT Project Management; Deep expertise with ServiceNow Asset Hardware Asset Management, IT hardware lifecycles, global regulatory compliance and standards.
• Unique or Preferred Skills: Requirements gathering, process mapping (BPMN), and gap analysis.
• Unique or Preferred Skills: User story creation, acceptance criteria, and UAT coordination.
• Unique or Preferred Skills: Business process improvement and automation identification.
• Unique or Preferred Skills: Knowledge of IT endpoint devices and peripherals, such as laptops, desktops, thin clients, tablets, smart phones, server and infrastructure hardware, and peripherals.
• Unique or Preferred Skills: Experience with IT asset management software, such as ServiceNow (specifically, Service Now HAM and SAM), WASP Inventory Cloud, Ivanti Asset Manager.
• Unique or Preferred Skills: Exceptional strategic thinking, negotiation, and leadership abilities.
• Unique or Preferred Skills: Knowledge of IT asset management frameworks, tools, and best practices.
• Unique or Preferred Skills: Highly Proficient in Microsoft Office (e.g., Word, Excel, PowerPoint, Visio, Outlook, and Teams).
• Unique or Preferred Skills: Excellent analytical skills with the ability to collect, analyze, and interpret data to support decision‑making and problem‑solving.
• Unique or Preferred Skills: Ability to handle multiple tasks, be flexible to changing priorities, and manage work effectively.
• Unique or Preferred Skills: Strong communication and interpersonal skills, with the ability to collaborate effectively with cross‑functional teams and external vendors.
• Unique or Preferred Skills: Excellent ability to communicate effectively to stakeholders and leaders at all levels and titles, both verbally and in writing.
• Unique or Preferred Skills: High attention to detail and accuracy.
• Unique or Preferred Skills: Ability to work independently with review at critical points.
• Unique or Preferred Skills: Ability to support team members as a Subject Matter Expert.

Benefits (For full time or part time positions):

• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program
• Savings Plan Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

Company Culture and Mission

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential. Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities.

At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging—each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together.

Equal Opportunity Employment

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.