Business Analyst — Federal Loan Servicing & Improvement

Guidehouse; McLean (VA); On-site; USD 98,000 - 163,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Parental Leave

Job summary

Guidehouse is seeking a lead Business Analyst to drive end-to-end operational and business analysis for large-scale federal loan servicing programs in the United States. You will collaborate with stakeholders, technology teams, and leadership to gather and prioritize requirements and to advance initiatives from discovery through implementation.

You will mentor junior analysts, support proposals, and guide operational models while ensuring compliance with government policies.

Qualifications

• Bachelor's degree and 3-5 years of experience as a Business Analyst or similar role, with lead-level responsibilities.
• An active MRPT or ability to obtain one (moderate risk public trust).
• U.S. Citizenship required.

Responsibilities

• Lead end-to-end operational and business analysis for large-scale federal loan servicing programs, ensuring alignment across ops, tech, policy, and compliance.
• Support key business initiatives from discovery through implementation.
• Gather, analyze, document, and prioritize business requirements with stakeholders and tech teams.
• Drive business process reengineering and continuous improvement across loan lifecycle functions to reduce cycle times and increase throughput.
• Identify risks, dependencies, and gaps; develop evidence-based recommendations aligned with policies and systems of record.
• Facilitate cross-functional working sessions and executive briefings to drive alignment across teams.
• Support and lead proposal development, technical solutioning, and capture strategy including KPI plans and operational models.
• Mentor junior staff and provide operational leadership across delivery teams to ensure quality and accountability.

Skills

Business Analysis

Stakeholder Engagement

Process Improvement

Requirements Gathering

Leadership

Education

Bachelor's degree

Tools

Power BI

Workflow Tools

Analytics Platforms

Agile/Scrum Tools

Job description

Guidehouse is seeking a lead Business Analyst to drive end-to-end operational and business analysis for large-scale federal loan servicing programs in the United States. You will collaborate with stakeholders, technology teams, and leadership to gather and prioritize requirements and to advance initiatives from discovery through implementation.

You will mentor junior analysts, support proposals, and guide operational models while ensuring compliance with government policies.