Lead Business Analyst

Guidehouse; Washington (District of Columbia); On-site; USD 98,000 - 163,000; Full time

Benefits offered by this job

Medical, Rx, dental & vision insurance

401(k) Retirement Plan

Paid holidays

Job summary

Guidehouse is seeking a Business Analyst leader to drive end-to-end operational and business analysis for large-scale federal loan servicing programs in Washington, DC. You will collaborate with stakeholders, technology, and leadership to document and prioritize requirements, and push continuous improvements across loan lifecycles.

The role requires a Bachelor's degree with 3–5 years of lead-level experience, U.S. citizenship, and eligibility for a Moderate Risk Public Trust.

Qualifications

• Bachelor's degree and 3-5 years of experience as a Business Analyst or similar role, with demonstrated lead-level responsibilities.
• Active MRPT or ability to obtain one.
• U.S. Citizenship.

Responsibilities

• Lead end-to-end operational and business analysis for large-scale federal loan servicing programs, ensuring alignment across operations, technology, policy, and compliance requirements.
• Support key business initiatives from discovery through implementation.
• Partner with business stakeholders, technical teams, and leadership to gather, analyze, document, and prioritize business requirements.
• Drive business process reengineering and continuous improvement initiatives across loan lifecycle functions, reducing cycle times, improving accuracy, and increasing throughput.
• Partner with stakeholders to identify risks, dependencies, and operational gaps, and develop practical, evidence-based recommendations to improve processes while maintaining alignment with government policies and systems of record.
• Facilitate cross-functional working sessions, capture efforts, and executive briefings, driving alignment across business, technical, and program teams.
• Support and lead proposal development, technical solutioning, and capture strategy, including drafting technical approaches, KPI compliance plans, and operational models.
• Mentor and guide junior staff and analysts, and provide operational leadership across delivery teams, ensuring quality, accountability, and performance outcomes.

Skills

Requirements gathering

Process mapping

Gap analysis

Documentation

Communication skills

Analytical thinking

Problem solving

Organizational skills

Agile / Scrum knowledge

Power BI

Automation / workflow tools

Education

Bachelor's degree

MBA or MA/MS degree

Tools

Power BI

Job description

• Lead end-to-end operational and business analysis for large-scale federal loan servicing programs, ensuring alignment across operations, technology, policy, and compliance requirements.
• Support key business initiatives from discovery through implementation.
• Partner with business stakeholders, technical teams, and leadership to gather, analyze, document, and prioritize business requirements.
• Drive business process reengineering and continuous improvement initiatives across loan lifecycle functions, reducing cycle times, improving accuracy, and increasing throughput.
• Partner with stakeholders to identify risks, dependencies, and operational gaps, and develop practical, evidence-based recommendations to improve processes while maintaining alignment with government policies and systems of record.
• Facilitate cross-functional working sessions, capture efforts, and executive briefings, driving alignment across business, technical, and program teams.
• Support and lead proposal development, technical solutioning, and capture strategy, including drafting technical approaches, KPI compliance plans, and operational models.
• Mentor and guide junior staff and analysts, and provide operational leadership across delivery teams, ensuring quality, accountability, and performance outcomes.

Job Family

Management Consulting

Travel Required

Up to 10%

Clearance Required

Ability to Obtain Public Trust

What You Will Do

• Lead end-to-end operational and business analysis for large-scale federal loan servicing programs, ensuring alignment across operations, technology, policy, and compliance requirements.
• Support key business initiatives from discovery through implementation.
• Partner with business stakeholders, technical teams, and leadership to gather, analyze, document, and prioritize business requirements.
• Drive business process reengineering and continuous improvement initiatives across loan lifecycle functions, reducing cycle times, improving accuracy, and increasing throughput.
• Partner with stakeholders to identify risks, dependencies, and operational gaps, and develop practical, evidence-based recommendations to improve processes while maintaining alignment with government policies and systems of record.
• Facilitate cross-functional working sessions, capture efforts, and executive briefings, driving alignment across business, technical, and program teams.
• Support and lead proposal development, technical solutioning, and capture strategy, including drafting technical approaches, KPI compliance plans, and operational models.
• Mentor and guide junior staff and analysts, and provide operational leadership across delivery teams, ensuring quality, accountability, and performance outcomes.

What You Will Need

• Bachelor's degree and 3-5 years of experience as a Business Analyst or similar role, with demonstrated lead-level responsibilities.
• An active Moderate Risk Public Trust (MRPT) or ability to obtain one.
• U.S. Citizenship.

What Would Be Nice To Have

• Degree in Business, Information Systems, or a related field, or equivalent practical experience.
• Ability to thrive in a fast-paced challenging client focused environment where priorities and scope may change quickly.
• Strong skills in requirements gathering, process mapping, gap analysis, and documentation.
• Ability to communicate effectively with business and technical audiences, both verbally and in writing.
• Strong analytical, problem-solving, and organizational skills with attention to detail.
• Experience leading business analysis on enterprise or large-scale transformation initiatives.
• Knowledge of Agile, Scrum, or other project delivery methodologies.
• Proficiency with common business analysis tools and collaboration platforms.
• Experience with automation, workflow tools, or analytics platforms (e.g., Power BI, AI-enabled process improvement, workflow orchestration tools).
• Prior management consulting experience.
• Lean Six Sigma, PMP, or other relevant certifications.
• MBA or MA/MS degree in a related field.

The annual salary range for this position is $98,000.00-$163,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits Include

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave and Adoption Assistance
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Student Loan PayDown
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program
• Mobility Stipend

About Guidehouse

Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [e-mail]. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [e-mail]. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.