Business Analyst, Consultant

Blue Shield of CA; Lodi (CA); Hybrid; USD 110,000 - 140,000; Full time

Job summary

Blue Shield of CA seeks a Business Analyst to translate business needs into clear requirements and user stories, supporting intake and prioritization. You will analyze processes and data to ensure delivery teams' solutions align with departmental goals and enterprise strategy.

The role emphasizes collaboration with stakeholders across business, operations, technology, and vendors in an Agile environment, with a hybrid in-office model welcoming cross-functional teamwork and continuous learning.

Qualifications

• Bachelor's degree or equivalent required; strong analytical background.
• 7+ years of relevant experience in business analysis in complex programs.
• Experience documenting requirements, user stories, criteria, and rules.
• Ability to define user experiences, journeys, and processes to meet needs.
• Strong communication and facilitation skills with stakeholders.
• Experience with Agile delivery environments and cross-functional teams.
• Healthcare knowledge or exposure preferred
• Proficiency with Jira, Confluence, Visio, PowerPoint, Excel and dashboards.

Responsibilities

• Translate business needs into clear requirements and user stories.
• Support intake, prioritization, and backlog grooming with stakeholders.
• Analyze processes and data to ensure alignment with strategy.
• Collaborate with product managers, operations, and tech to deliver solutions.

Skills

Business requirements documentation

User stories & acceptance criteria

Process mapping / business process

User journeys design

Analytical thinking

Facilitation & communication

Agile collaboration

Healthcare domain knowledge

Jira

Confluence

Visio

PowerPoint

Excel

Reporting dashboards

Lucidchart

Education

Bachelor's degree or equivalent

High School Diploma/GED with 4+ years experience

Tools

Jira

Confluence

Visio

PowerPoint

Excel

Reporting dashboards

Lucidchart

Job description

Your Role

The Healthcare Quality and Affordability Strategy, Planning, and Performance team works with business, operations, technology, and vendor partners to deliver measurable improvements in quality, affordability, compliance, and member and provider experience. The Business Analyst, Consultant will translate business needs into clear requirements, support intake and prioritization, analyze processes and data, and help ensure delivery team's solutions are aligned with departmental goals and enterprise strategy.

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow - personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Your Knowledge and Experience

• Bachelor's degree or High School Diploma/GED and 4 years of additional relevant experience in lieu of a degree
• Requires at least 7 years of prior relevant experience
• Experience documenting business requirements, user stories, acceptance criteria, process flows, and business rules for complex cross-functional initiatives required
• Ability to define user experiences, journeys, and business process needs within business requirements to ensure solutions meet stakeholder, member, provider, and operational needs required
• Strong analytical, problem-solving, facilitation, and communication skills with the ability to translate complex business needs into clear, actionable requirements
• Experience working with Business Stakeholders, Executives, Product Managers, Product Owners, technology teams, operations partners, and vendors in an Agile delivery environment required
• Healthcare, health plan, quality, affordability, regulatory, provider, or member experience domain knowledge strongly preferred
• Experience with Jira, Confluence, Visio, PowerPoint, Excel, reporting dashboards, or other tools used to support requirements management, analysis, and stakeholder communication strongly preferred
• Experience using tools such as Lucid chart, Visio, or similar platforms to define user journeys, process flows, wireframes, and user experience requirements is strongly preferred

Hybrid

This role requires employees to be in-office based on our hybrid workplace model, balancing purposeful in-person collaboration with flexibility. For most teams, this means coming into the office two days each week.

Employees living more than 50 miles from an office location will work with their manager to determine in-office time based on business need.