Business Analyst

TechDigital Group; San Francisco (CA); On-site; USD 100,000 - 140,000; Full time

Job summary

TechDigital Group in San Francisco is seeking a Senior Business Analyst / Product Analyst to translate regulatory and business requirements into clear user stories and acceptance criteria. You will collaborate with Product Management, Compliance, Operations, UX, Development, and QA teams to ensure solutions align with approved requirements.

You will manage the backlog in Agile sprints, write test scenarios, support UAT, and help deliver digital portals and provider directory experiences such as

Qualifications

• Regulatory and compliance requirements analysis.
• Document business and functional requirements, user stories, and acceptance criteria.
• Support impact assessments for Member Portal, FaD, Provider Directory.
• Perform gap analyses: current-state vs future-state requirements.
• Maintain requirements traceability and supporting documentation.

Responsibilities

• Create and maintain Jira stories, tasks, and supporting artifacts.
• Participate in backlog refinement, sprint planning, and requirement review sessions.
• Support Product Managers and Business Owners with requirement clarification during development and testing.
• Track dependencies, risks, and open questions related to implementation activities.
• Collaborate with Product Management, Compliance, Operations, UX, Development and QA teams.

Skills

Agile experience

User stories

Acceptance criteria

Requirements documentation

Backlog management

Stakeholder collaboration

Regulatory & compliance awareness

Tools

Jira

Confluence

Job description

Job Description/ Responsibilities

• 7 years of experience as a Business Analyst, Business Systems Analyst, Product Analyst, or Product Owner.
• Experience working in Agile environments.
• Experience writing user stories and acceptance criteria.
• Experience with Jira and Confluence.
• Healthcare payer experience preferred.
• Familiarity with regulatory and compliance-driven implementations.
• Experience supporting digital products, portals, or provider directory solutions.
• Produces clear and complete requirements documentation.
• Supports timely delivery of mandate-related enhancements.
• Effectively collaborates with compliance, business, and technology teams.
• Maintains accurate backlog and project documentation.
• Helps ensure implemented solutions align with approved requirements.

Required skills:

Requirements & Analysis

• Assist in analyzing regulatory, compliance, and business requirements.
• Document business and functional requirements, user stories, and acceptance criteria.
• Support impact assessments for Member Portal, Find a Doctor (FaD), Provider Portal, and related digital applications.
• Perform gap analysis and document current-state versus future-state requirements.
• Maintain requirements traceability and supporting documentation.

Backlog & Delivery Support

• Create and maintain Jira stories, tasks, and supporting artifacts.
• Participate in backlog refinement, sprint planning, and requirement review sessions.
• Support Product Managers and Business Owners with requirement clarification during development and testing.
• Track dependencies, risks, and open questions related to implementation activities.

Digital Channel Support

• Support enhancements and mandate implementations impacting:
  • Member Portal
  • Find a Doctor (FaD)
  • Provider Directory experiences
  • Digital communications
  • Member self-service capabilities
  • Authentication and access experiences

Testing & Validation

• Assist with development of test scenarios and business validation criteria.
• Support UAT planning and execution activities.
• Validate implemented functionality against documented requirements.
• Support defect triage and issue resolution efforts.

Stakeholder Collaboration

• Work collaboratively with Product Management, Compliance, Operations, UX, Development, and QA teams.
• Participate in requirement reviews and solution discussions.
• Escalate questions and risks to Product Managers or Compliance Leads as appropriate.