Business Analyst / Adobe Experience Platform (AEP / CJA / AJO)

Perfict Global, Inc.; Redlands (CA); On-site; USD 96,000 - 165,000; Full time

Job summary

Perfict Global, Inc. in Redlands, CA seeks an experienced Business Analyst / Application Administrator for Adobe Experience Platform (AEP), Customer Journey Analytics (CJA), and Adobe Journey Optimizer (AJO).

The role covers day-to-day admin, configuration, security, and platform monitoring onsite. You will work with business teams, data engineers, and vendor support to ensure platform stability, compliance, and performance.

Qualifications

• 5+ years in business analysis, application administration, or MarTech platforms.
• Hands-on experience with AEP, CJA, and AJO.
• Strong knowledge of incident, change, and release management processes.
• Experience coordinating with external vendors and technical support teams.

Responsibilities

• Administer and maintain AEP, CJA, and AJO environments.
• Manage user access, roles, permissions, and onboarding/offboarding in Adobe Admin Console.
• Monitor health, licensing, capacity, and performance of platforms.
• Coordinate incidents, service requests, and root-cause analysis.
• Collaborate with Adobe Support and internal teams on issues and escalations.
• Support platform releases, sandbox promotions, testing, and deployments.
• Gather business requirements and translate into administration needs.
• Maintain documentation, runbooks, and access records.
• Ensure security, privacy, auditing, and data governance compliance.
• Identify opportunities to optimize licensing and automate admin tasks.

Skills

Business Analysis

Application Administration

ITSM processes

Agile/Scrum

Tools

Adobe Admin Console

Adobe Experience Platform (AEP)

Customer Journey Analytics (CJA)

Adobe Journey Optimizer (AJO)

Jira/ServiceNow/Workfront

Job description

Job Title

Business Analyst / Adobe Experience Platform (AEP / CJA / AJO)

Location

Redlands CA (Onsite)

Job Type

Long Term Contract

Job Description

We are looking for an experienced Business Analyst / Application Administrator with hands‑on experience supporting Adobe Experience Platform (AEP), Customer Journey Analytics (CJA), and Adobe Journey Optimizer (AJO).

The selected candidate will be responsible for managing the day‑to‑day administration, configuration, security, access management, platform monitoring, and operational support of Adobe environments. This role requires a combination of business analysis, enterprise application administration, incident management, and stakeholder coordination skills.

The ideal candidate should be comfortable working with business teams, data engineers, architects, QA, security, and vendor support teams to ensure platform stability, compliance, and operational efficiency.

Key Responsibilities

• Administer and maintain Adobe Experience Platform (AEP), Customer Journey Analytics (CJA), and Adobe Journey Optimizer (AJO).
• Manage user access, roles, permissions, product profiles, onboarding, and offboarding through Adobe Admin Console.
• Handle AEP sandbox and environment administration, configuration, and platform maintenance.
• Monitor platform health, usage, licensing, capacity, and operational performance.
• Manage incidents, service requests, troubleshooting, root cause analysis, and problem resolution.
• Coordinate with Adobe Support and engineering teams for technical issues and escalations.
• Support platform releases, configuration changes, sandbox promotions, testing, and production deployments.
• Work with business stakeholders to gather requirements and translate them into platform administration and operational requirements.
• Maintain documentation, standard operating procedures, access records, configuration details, and support runbooks.
• Ensure compliance with enterprise security, privacy, audit, and data governance standards.
• Identify opportunities to improve platform performance, optimize licensing, and automate administrative activities.
• Collaborate with Data Stewards, Architects, Engineers, QA, Security, Marketing, and Analytics teams.

Required Skills & Qualifications

• 5+ years of experience in Business Analysis, Application Administration, Enterprise Application Support, or MarTech platforms.
• Minimum 2+ years of experience working with Adobe Experience Cloud technologies.
• Hands‑on experience with Adobe Experience Platform (AEP), Customer Journey Analytics (CJA), and Adobe Journey Optimizer (AJO).
• Strong experience with Adobe Admin Console, including user management, product profiles, roles, and permissions.
• Experience managing AEP sandboxes, environments, and platform configurations.
• Knowledge of incident, problem, change, and release management processes.
• Experience coordinating with external vendors and technical support teams.
• Understanding of application governance, access control, security, and compliance.
• Strong analytical, troubleshooting, documentation, and communication skills.
• Experience working in Agile/Scrum or ITSM environments.

Preferred Skills

• Experience with Real‑Time CDP (RTCDP), Identity Service, Real‑Time Customer Profile, XDM, datasets, segmentation, and activation.
• Familiarity with CJA connections, data views, and reporting.
• Knowledge of AJO journeys, audiences, campaigns, and communication channels.
• Exposure to Adobe Data Collection, Tags, Web SDK, Datastreams, and Edge Network.
• Understanding of Adobe Analytics and its integration with AEP/CJA.
• Knowledge of GDPR, CCPA, consent management, and OneTrust.
• Basic understanding of APIs, integrations, SQL, and enterprise data flows.
• Experience with Jira, ServiceNow, Workfront, or similar ITSM tools.
• Adobe certifications in AEP, CJA, AJO, RTCDP, or Adobe Analytics are an added advantage.