Business Analyst

SupportFinity™; Washington; On-site; USD 75,000 - 120,000; Full time

Benefits offered by this job

Competitive salary and comprehensive

401(k) retirement plan with employer-m

Health, dental, and vision insurance

Job summary

Appteon Inc. in the United States is seeking a Business Analyst to gather, document, and analyze business requirements to support digital transformation initiatives.

You will translate stakeholder needs into clear, actionable user stories, acceptance criteria, and process documentation aligned with business objectives. You will create and maintain backlogs, collaborate with developers, and support testing and release documentation.

Qualifications

• 3–5 years of experience in business analysis.
• Proficient in JIRA, Confluence for requirements management.
• Skilled at writing BRDs, FRDs, acceptance criteria, and traceability matrices.
• Knowledge of Agile principles and stakeholder workshops.

Responsibilities

• Gather, document, and analyze business requirements to support digital transformation initiatives.
• Translate stakeholder needs into clear, actionable user stories, acceptance criteria, and process documentation aligned with business objectives and best practices.
• Develop and maintain process workflows, performing gap analysis to recommend improvements.
• Convert business and technical requirements into functional solutions while effectively managing customer expectations.
• Collaborate with developers, stakeholders, and project teams to ensure alignment with project objectives.
• Create and maintain user stories, epics, and backlog requirements, ensuring adherence to Agile methodology principles.
• Utilize Jira for project tracking and task management.
• Create process maps, swimlane diagrams, and system architecture visuals using tools such as Visio, Draw.io, or Lucidchart.
• Assist with user acceptance testing (UAT) and validation efforts by supporting test case development and ensuring alignment with business requirements.
• Maintain comprehensive documentation, including BRDs, functional specs, and release notes.
• Support change management by providing training resources and enabling user adoption.
• Act as a liaison between business and technical teams, managing stakeholder expectations throughout the project lifecycle.

Skills

Business analysis

Agile methodology

Stakeholder interviews

Requirements workshops

Education

Bachelor’s degree in Business, Computer Science, Information Systems

CBAP or Scrum Master Certification

Tools

JIRA

Confluence

Microsoft Excel

Microsoft PowerPoint

SharePoint

Visio

Draw.io

Lucidchart

SQL

Job description

• – Gather, document, and analyze business requirements to support digital transformation initiatives.
• – Translate stakeholder needs into clear, actionable user stories, acceptance criteria, and process documentation aligned with business objectives and best practices.
• – Develop and maintain process workflows, performing gap analysis to recommend improvements.
• – Convert business and technical requirements into functional solutions while effectively managing customer expectations.
• – Collaborate closely with developers, stakeholders, and project teams to ensure alignment with project objectives.
• – Create and maintain user stories, epics, and backlog requirements, ensuring adherence to Agile methodology principles.
• – Utilize Jira for project tracking and task management.
• – Create process maps, swimlane diagrams, and system architecture visuals using tools such as Microsoft Visio, Draw.io, or Lucidchart.
• – Assist with user acceptance testing (UAT) and validation efforts by supporting test case development and ensuring alignment with business requirements.
• – Maintain comprehensive documentation, including business requirement documents (BRDs), functional specifications, and release notes.
• – Support change management efforts by providing training resources, facilitating knowledge transfer, and enabling user adoption.
• – Act as a liaison between business and technical teams, fostering clear communication and managing stakeholder expectations throughout the project lifecycle.

Duties And Essential Responsibilities

• – Gather, document, and analyze business requirements to support digital transformation initiatives.
• – Translate stakeholder needs into clear, actionable user stories, acceptance criteria, and process documentation aligned with business objectives and best practices.
• – Develop and maintain process workflows, performing gap analysis to recommend improvements.
• – Convert business and technical requirements into functional solutions while effectively managing customer expectations.
• – Collaborate closely with developers, stakeholders, and project teams to ensure alignment with project objectives.
• – Create and maintain user stories, epics, and backlog requirements, ensuring adherence to Agile methodology principles.
• – Utilize Jira for project tracking and task management.
• – Create process maps, swimlane diagrams, and system architecture visuals using tools such as Microsoft Visio, Draw.io, or Lucidchart.
• – Assist with user acceptance testing (UAT) and validation efforts by supporting test case development and ensuring alignment with business requirements.– Maintain comprehensive documentation, including business requirement documents (BRDs), functional specifications, and release notes.
• – Support change management efforts by providing training resources, facilitating knowledge transfer, and enabling user adoption.
• – Act as a liaison between business and technical teams, fostering clear communication and managing stakeholder expectations throughout the project lifecycle.

Technical Skills & Expertise

• – 3–5 years of experience in business analysis, with a strong background in process modeling, system analysis, and requirements gathering.
• – Proficient in JIRA, Confluence, Microsoft Excel, Microsoft PowerPoint, and SharePoint for requirements management, documentation, and collaboration.
• – Skilled in creating workflow diagrams, process maps, and data flow diagrams using Microsoft Visio, Draw.io, and Lucidchart.
• – Expertise in writing user stories, use cases, acceptance criteria, BRDs, FRDs, and traceability matrices.
• – Strong understanding of Agile principles; experienced in backlog grooming, sprint planning, and supporting daily stand-ups.
• – Ability to perform data validation, profiling, and basic SQL queries to support decision-making and requirements refinement.
• – Experience in developing test plans, supporting UAT, and coordinating with QA teams for defect triaging and validation.
• – Excellent at conducting stakeholder interviews, leading requirements workshops, and managing stakeholder expectations.
• – Familiarity with organizational change frameworks and user training strategies to support solution adoption.
• – Knowledge of industry standards such as Section 508, and alignment with government digital services guidelines.
• – Exposure to platforms such as Salesforce, Appian, and other large-scale enterprise applications.

Minimum Education & Certifications

• – Education: Bachelor’s degree in Business, Computer Science, Information Systems, or a related technical field from an accredited university or college.
• – Certifications (Preferred): Certified Business Analysis Professional (CBAP), Scrum Master Certification or other Agile-related certification
• – Clearance: Must be able to obtain and maintain a public trust clearance.

The Company

Appteon is a leader in business process automation and workflow optimization, committed to driving innovation and efficiency through technology-driven solutions.

The Perks

• – Competitive salary and comprehensive benefits package.
• – 401(k) retirement plan with employer matching.
• – Comprehensive health, dental, and vision insurance.
• – Paid Time Off.
• – Professional development opportunities, including certification. reimbursement

About the company

Appteon Inc.