Systems Analyst

Ultipro; West Des Moines (IA); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Ultipro is seeking a Process Improvement Specialist to partner with stakeholders, map current and future workflows, and drive continuous improvement across the enterprise. You will analyze processes, identify bottlenecks, and craft actionable recommendations with strong business cases.

Ideal candidates have 3+ years in process or business analysis, a strong aptitude for data-driven decision making, and experience guiding changes from discovery through sustainment.

Qualifications

• Bachelor's degree in a related field.
• 3+ years of process analysis or business analysis experience.
• Experience facilitating cross-functional workshops and documenting process state.
• Experience supporting process changes from discovery to sustainment.
• Lean, Six Sigma, BPM, or project management training or certification is desired.

Responsibilities

• Partner with stakeholders to understand objectives, customer needs, risks, controls, and performance expectations.
• Plan and facilitate discovery sessions, interviews, workshops, and cross-functional meetings.
• Document current and future state workflows, value streams, decision points, handoffs, and dependencies.
• Analyze processes to identify root causes, bottlenecks, and opportunities for automation or simplification.
• Develop recommendations and business cases balancing value, risk, cost, and implementation effort.
• Translate needs into clear requirements, acceptance criteria, procedures, controls, and plans.

Skills

Analytical thinking

Stakeholder collaboration

Process mapping

Requirements docs

Communication

Independence

Detail orientation

Continuous improvement

Education

Bachelor's degree in business administration, operations management, information systems, industrial engineering, organizational development, or related field

Lean/Six Sigma training or certification desired

Tools

Microsoft 365

Microsoft Visio

Power BI

Low-code tools

Process repositories

CRM/ERP familiarity

Job description

• Partner with stakeholders to understand business objectives, customer needs, pain points, risks, controls, and performance expectations.
• Plan and facilitate discovery sessions, interviews, workshops, observations, and working meetings with cross-functional teams.
• Document current state and future state workflows, customer journeys, value streams, decision points, handoffs, roles, business rules, and system dependencies.
• Analyze processes to identify root causes, bottlenecks, rework, unnecessary variation, control gaps, delays, and opportunities for automation or simplification.
• Develop practical recommendations, options, and business cases that balance customer value, operational impact, risk, cost, and implementation effort.

Requirements, Implementation, and Change Support

• Translate process needs into clear business requirements, acceptance criteria, procedures, controls, and implementation plans.
• Collaborate with business owners, project managers, systems analysts, software development, data teams, vendors, and other partners to align process and technology changes.
• Support pilots, testing, readiness activities, training, communications, documentation, and transition to business ownership.
• Maintain process documentation and repositories so procedures, ownership, controls, and supporting materials remain current and accessible.

Measurement, Governance, and Continuous Improvement

• Define process measures, baselines, targets, and reporting requirements in partnership with process owners and data teams.
• Monitor results and trends, evaluate adoption and control effectiveness, and communicate findings to stakeholders and leadership.
• Help establish consistent process management methods, templates, standards, governance routines, and accountability practices.
• Coach stakeholders on process mapping, problem solving, root cause analysis, measurement, and continuous improvement techniques.
• Manage multiple assignments, communicate status and risks, and escrow barriers that require leadership decisions.
• Maintain professional knowledge through continuing education and industry best practices.
• Other duties and responsibilities as assigned and required.

EDUCATION, TRAINING, AND EXPERIENCE:

• Bachelor's degree from a four-year university in business administration, operations management, information systems, industrial engineering, organizational development, or a related field.
• Three or more years of related experience in process analysis, business analysis, continuous improvement, operational excellence, project delivery, or a related discipline.
• Experience facilitating cross-functional workshops and developing current state and future state process documentation.
• Experience supporting process change from discovery through implementation, measurement, and sustainment.
• Lean, Six Sigma, business process management, change management, project management, or business analysis training or certification is desired.

REQUIRED SKILLS:

• Strong analytical and structured problem-solving skills, including the ability to separate symptoms from root causes and convert findings into actionable recommendations.
• Ability to facilitate productive discussions, build alignment, and work effectively with employees, leaders, technical teams, vendors, and other business partners.
• Strong process mapping, requirements documentation, procedure writing, and visual communication skills.
• Ability to define meaningful performance measures and use data to evaluate process effectiveness, quality, efficiency, risk, and customer impact.
• Effective written, verbal, presentation, and interpersonal communication skills, including the ability to explain complex topics in clear business language.
• Ability to work independently under general supervision, manage competing priorities, meet commits, adapt to changing business needs.
• High attention to detail and a commitment to documentation quality, confidentiality, information security, and responsible handling of company and customer information.
• Curiosity, sound judgment, diplomacy, and a continuous improvement mindset.

TOOLS, EQUIPMENT, AND SOFTWARE:

• Proficient with Microsoft 365 applications, including Word, Excel, PowerPoint, Outlook, Teams, and SharePoint.
• Proficient with process mapping and diagramming tools such as Microsoft Visio or comparable software.
• Working knowledge of reporting and visualization tools such as Power BI is desired.
• Working knowledge of workflow automation, low-code tools, project management platforms, process repositories, or approved AI tools is desired.
• Familiarity with common enterprise systems such as customer relationship management, ticketing, billing, human resources, finance, and collaboration platforms is desired.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

• Primarily indoor work in an office or hybrid environment requiring extended periods of sitting.
• Frequent use of a computer, keyboard, mouse, visual display, video conferencing, and collaboration tools.
• Occasional travel between Aureon locations or to business meetings may be required.
• No unusual physical requirements.

Equal Opportunity Employer
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