Business Analyst

Tech3pillars Technologies; Virginia (IL); On-site; USD 90,000 - 130,000; Full time

Job summary

Tech3pillars Technologies is seeking an experienced Salesforce Business Analyst to bridge business stakeholders and technical teams by translating requirements into scalable Salesforce solutions. You will drive requirements gathering, process optimization, solution design, testing, and successful delivery of Salesforce initiatives across Sales Cloud, Service Cloud, and Platform.

Strong collaboration with stakeholders and knowledge of Salesforce security, reports, dashboards, and workflows will

Qualifications

• Translates business requirements into Salesforce solutions.
• Strong knowledge of Salesforce Sales/Service Cloud and Platform.
• Experience in requirements gathering, process optimization, testing and delivery.

Responsibilities

• Collaborate with business stakeholders to understand objectives, challenges, and process improvement opportunities.
• Conduct workshops, requirement gathering sessions, and stakeholder interviews.
• Document business requirements, user stories, business process flows, use cases, and acceptance criteria.
• Facilitate discussions between business users, product owners, architects, and development teams.

Skills

Requirements elicitation

Process mapping

Gap analysis

User story creation

Acceptance criteria

Traceability

Functional documentation

Tools

Salesforce Sales Cloud

Salesforce Service Cloud

Salesforce Platform

Experience Cloud

Reports & Dashboards

Security Model

Flows & Process Automation

Omni-Channel

Entitlements & SLAs

Job description

Job Summary

We are seeking an experienced Salesforce Business Analyst to bridge the gap between business stakeholders and technical teams by translating business requirements into scalable Salesforce solutions. The ideal candidate will have strong functional expertise across Salesforce Sales Cloud, Service Cloud, and Salesforce Platform, with the ability to drive requirements gathering, process optimization, solution design, testing, and successful delivery of Salesforce initiatives.

Key Responsibilities

Business Analysis & Stakeholder Management

• Collaborate with business stakeholders to understand business objectives, challenges, and process improvement opportunities.
• Conduct workshops, requirement gathering sessions, and stakeholder interviews.
• Document business requirements, user stories, business process flows, use cases, and acceptance criteria.
• Facilitate discussions between business users, product owners, architects, and development teams.

Required Skills

Salesforce Expertise

• Strong knowledge of:
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Salesforce Platform
• Understanding of:
  • Accounts, Contacts, Leads, Opportunities
  • Case Management
  • Knowledge Management
  • Omni-Channel
  • Entitlements & SLAs
  • Reports & Dashboards
  • Salesforce Security Model
  • Approval Processes
  • Flows & Process Automation
  • Experience Cloud (preferred)

Business Analysis Skills

• Requirements Elicitation
• Process Mapping (As-Is / To-Be)
• Gap Analysis
• User Story Creation
• Acceptance Criteria Definition
• Requirement Traceability
• Functional Documentation